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AI customer service for WooCommerce

The “Talkward for WooCommerce” plugin sends orders and customers from your store to Talkward, connected with one click and with no trouble from Cloudflare or firewalls. The AI answers order questions in the chat widget, by email and WhatsApp, your team takes care of the rest.

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NordriegelAI assistant replies instantly
Web chat

Has my order #1042 shipped yet? Postcode 20357

WooCommerce
Order
#1042
Status
Shipped, yesterday
Carrier
DHL · 00340434…
Postcode verified, REST API read-only
AI reply

Yes! #1042 shipped with DHL yesterday. Tracking number: 00340434161094021956

Great, thanks!

Chat in the store, answered in 4 seconds

Write a message

Sound familiar? Three moments from everyday WooCommerce life.

WordPress can do a lot, but customer service usually means: mailbox, order list, copy and paste.

  1. The chatbot knows the store, but not the order.

    Many chat plugins answer questions about shipping times. At “Where is #1042?” the conversation ends with “Please contact support”.

  2. WooCommerce › Orders › Search › copy tracking number.

    The same path through the WordPress backend for every shipping question. Two minutes, while the customer waits in the chat.

  3. The bot protection blocks the helpdesk.

    Cloudflare, Wordfence or the host’s firewall reject requests from data centres. The helpdesk sees no order, the vendor says “needs whitelisting”, the host says “not possible”.

Talkward replies with the order status from WooCommerce, around the clock, in the customer’s language. The plugin sends the data itself, no bot protection gets in the way.

How the integration worksThe store sends, Talkward never asks.

The “Talkward for WooCommerce” plugin reverses the direction. Instead of Talkward querying your store, the store sends every new or changed order to Talkward, signed and within seconds. On connecting it syncs the orders of the last 90 days once. All connections start from your store, so it works behind Cloudflare and any firewall.

  • Connect with one click

    Click “Connect with Talkward” in WordPress, pick the brand in Talkward, done. The plugin exchanges the key itself, you type nothing.

  • No bot protection in the way

    Talkward never calls your store. Cloudflare, Sucuri, Wordfence or host firewalls do not need to whitelist anything.

  • Read only, create nothing

    Talkward keeps a copy of the orders (number, status, shipping, customer) and changes nothing in the store. On disconnect the copy is deleted.

  • Verification before every answer

    Order number plus email address or postcode. Guest orders too, but never without this check.

Connection
“Talkward for WooCommerce” plugin (the store pushes orders); alternatively REST API with approval in the store
Access
Orders, customers, status, tracking number (copy at Talkward, store stays untouched)
Processing
Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.

Customer record from WooCommerce, next to every conversation.

Customers and guest orders, with status, carrier and tracking number. The record builds as soon as Talkward recognises the customer, in the chat widget, by email or WhatsApp. WooCommerce has no invoices; those come with Billbee, Shopware or JTL-Wawi.

  • Order number
  • Status
  • Carrier
  • Tracking number
  • Customer's orders
JW
Jonas WeberCustomer since 2026 · Nordriegel
WooCommerce
Email
jonas@example.com
Shipping address
Rosenweg 4, 20357 Hamburg
Revenue
€92.70 (2 orders)
Payment
Credit card
Orders
#1042Shipped24 Sep 2026DHL 00340434161094…
#0981Completed3 Sep 2026

Set up in four steps.

Five minutes if you are logged in as WordPress admin. No developer, no FTP, no code.

  1. Install the plugin

    In Talkward under Extensions › WooCommerce click “Download plugin”, upload the ZIP file in WordPress under Plugins › Add new › Upload and activate it.

    Screenshot to follow

  2. Connect with Talkward

    In WordPress under WooCommerce › Talkward click “Connect with Talkward”, pick the brand in Talkward and confirm. Back in WordPress it says “Connected with Talkward”.

    Screenshot to follow

  3. Wait for the sync

    A progress bar shows the plugin sending the orders of the last 90 days in the background. After that every new order goes out within seconds.

    Screenshot to follow

  4. Switch on the widget

    Set the switch “Show chat widget in the store”. The plugin adds the brand’s script; the widget only loads when a customer opens the chat.

    Screenshot to follow

Chatbot plugin or Talkward?

There are many chat and chatbot plugins for WordPress. The difference is not the chat, but what happens afterwards.

CriterionTalkwardPure chatbot plugins
Order status in the replyYes, from WooCommerce, with verification of number plus email or postcode.Mostly from texts and FAQ only; order data depends on the plugin.
One inbox for every channelWeb chat, email, WhatsApp, Instagram, Facebook, Amazon.Mostly just the chat on the website.
Handover to your teamYes, with summary, assignment, notes and reminders.Depends on the plugin; often email forwarding.
Server locationNuremberg (ISO 27001), Cologne, Paris. “Europe only” option.Depends on the vendor.
AI replies labelledAlways, as the EU AI Act requires.Depends on the plugin.

As of 25 September 2026. Statements about plugins in general; check the features of the specific plugin on its page. Sources: WordPress plugin directory: chatbot.

“WooCommerce as data source” extension

no extra costfrom Professional, provisional, net

All plans and prices
  • “Talkward for WooCommerce” plugin with one-click connect and automatic updates
  • Order lookup by the AI, with verification of number plus email or postcode
  • Customer record with orders, status and tracking numbers in the inbox
  • Chat widget via a switch, cancellable monthly
  • Servers in Nuremberg (ISO 27001)
  • Data processing agreement
  • AI replies labelled (EU AI Act)
  • Extensions cancellable monthly

Questions about the WooCommerce integration

Question not listed? Write to us at hey@talkward.app.

Do I need a plugin?

Recommended, yes: download “Talkward for WooCommerce” in Talkward under Extensions and upload it in WordPress. It connects with one click, sends orders itself and adds the chat widget via a switch. Alternatively you can connect via the WooCommerce REST API with approval in the store.

Does it work behind Cloudflare?

Yes, always with the plugin: the store sends the orders to Talkward, Talkward never calls your store. Cloudflare, Sucuri, Wordfence or host firewalls do not need to whitelist anything.

What happens on connecting?

The plugin syncs the orders of the last 90 days once, with a progress bar. After that every new or changed order reaches Talkward within seconds.

Does the AI see guest orders too?

Yes. The customer record shows customers and guest orders. The AI checks order number plus email or postcode before it gives any details.

Can the AI send invoices?

No. WooCommerce has no invoices, plugins do that. Invoice copies are available with Billbee, Shopware or JTL-Wawi as data source.

How does the plugin get updates, and what happens on disconnect?

It asks Talkward for new versions and then appears under Dashboard › Updates. Disconnecting works in WordPress and in Talkward; Talkward then deletes its copy of the orders.

What does the WooCommerce integration cost?

Nothing extra. “WooCommerce as data source” is included from Professional, the plugin is free. All prices are provisional and net.

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