Talkward × Shipcloud
Shipment status from Shipcloud, answered by the AI
Talkward reads the shipment status from your Shipcloud account and answers “Where is my parcel?” itself, for DHL, DPD, GLS, Hermes, UPS and any carrier you ship with through Shipcloud. Alongside any store integration, or without one.
Sound familiar? Three moments around the shipment.
Shipcloud bundles your carriers. Nobody bundles the questions about them, they come by chat, email and WhatsApp.
“Has my order shipped yet?”
Label printed, parcel collected, status sits in Shipcloud. The customer only gets it once somebody looks and replies.
Five carriers, five tracking pages.
DHL for Germany, DPD for Austria, UPS for the rest. With every question your team first has to work out where to look.
“Recipient not at home.”
Shipcloud reports the failed delivery attempt at once. The customer gets in touch two days later, annoyed, and nobody has the status at hand.
Talkward replies with the status from Shipcloud, whatever the carrier, with a link to tracking. Only to whoever knows the order number plus email or postcode.
Three cases from everyday shipping
Where Shipcloud helps in the inbox.
Shipments are kept as a copy at Talkward so the AI can find them by email, order number or tracking number, without anybody knowing the carrier’s tracking page.
One way to answer for every carrier
DHL, DPD, GLS, Hermes or UPS: the AI replies with the status from Shipcloud and the matching tracking link. Your team does not need to know which carrier moves the parcel.
Delivery attempt failed
When the customer asks, the AI says what Shipcloud reports: “recipient not at home, new attempt tomorrow” or “dropped at the parcel shop”. Plain language instead of status codes.
Question by email, answer from the record
If the customer writes from the order’s address, it counts as verified. The AI replies at once, your team sees the shipment in the customer record in case it has to follow up.
How the integration worksShipcloud key in, shipments into the record.
You enter your Shipcloud API key in Talkward. Talkward loads the shipments of the last 45 days, creates a webhook for shipment events and re-reads the shipments of the last 21 days regularly because Shipcloud has no change filter. Shipcloud cannot search by recipient email, so Talkward keeps its own copy per shipment. If a shipment is missing, Talkward asks Shipcloud directly once.
Alongside any source
Shipcloud does not replace a store integration, it complements it: JTL-Wawi, Billbee, WooCommerce or Shopware deliver order and invoice, Shipcloud the shipment status. It also works without any store integration.
Read-only
Talkward reads shipments and status. It creates no labels, changes nothing and cancels nothing. A sandbox key is shown as a warning.
Webhook plus polling
Events arrive via webhook instantly, plus a poll every 10 minutes (hourly with webhook). If an open shipment is older than 20 minutes, Talkward refreshes it before replying.
Verification before every answer
Order or tracking number plus the recipient’s email address or postcode. If the question comes by email, the sender address counts. Otherwise there is no information.
- Connection
- Shipcloud API with your API key, webhook plus polling
- Access
- Shipments with status, carrier, tracking number (read)
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Every shipment in the customer record.
The record shows the customer’s shipments with plain-language status, carrier, tracking number and link. Your team answers follow-ups from the record without opening Shipcloud or a tracking page.
- Shipment
- Plain-language status
- Carrier
- Tracking number
- Next attempt
- History
- sofia@beispiel.de
- Shipments in transit
- 1 (order 10021)
- Last status
- Recipient not at home, yesterday 14:40
- Next attempt
- Tomorrow
Set up in three steps.
Nothing to install, no developer. From Professional, no extra cost.
Get the API key in Shipcloud
In Shipcloud open “API Key” under your email address at the top right and copy the live key.
Screenshot to followEnter it in Talkward
Under Extensions switch on “Shipcloud” and paste the key. Talkward checks the access and loads the shipments of the last 45 days.
Screenshot to followTest query
Test an order number plus postcode in the web chat. The AI replies with the shipment status from Shipcloud, done.
Screenshot to follow
“Shipcloud” extension
no extra costfrom Professional, provisional, net
No extra cost from Professional, together with the AI agent.
All plans and prices- “Where is my parcel?” answered by the AI from Shipcloud, for every carrier
- Shipments with status, carrier and link in the customer record
- Alongside JTL-Wawi, Billbee, WooCommerce, Shopware or without any store integration
- Webhook instantly, polling as a safety net, cancel monthly
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about the Shipcloud integration
Question not listed? Write to us at hey@talkward.app.
Does Shipcloud replace my store integration?
No, it complements it. The store or ERP delivers order and invoice, Shipcloud the shipment status. Shipcloud also works without any store integration.
Which carriers does it cover?
All you ship with through Shipcloud: DHL, DPD, GLS, Hermes, UPS and more. The AI replies with the status from Shipcloud and the matching tracking link.
Why does Talkward re-read shipments regularly?
Shipcloud reports events via webhook but has no change filter. As a safety net Talkward re-reads the shipments of the last 21 days regularly so no status gets lost.
Can I use Sendcloud and Shipcloud at the same time?
Yes, both can be connected, one account each per workspace.
What does the Shipcloud integration cost?
Nothing extra, included from Professional. All prices are provisional and net.
Goes well with
Sendcloud integrationParcel status from Sendcloud in the customer record; the AI answers “Where is my parcel?” with the current status.
Shipment tracking“Where is my parcel?” answered by the AI with status, carrier and tracking link from your source.
Billbee integrationOrders, customer record and invoices from Billbee with your API access. Nothing to install.- All integrationsShop, ERP, marketplaces, shipping and service
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