LiveTranslate
Customers write in their language, your team reads and replies in its own.
FROù est mon colis ?
ENWhere is my parcel?
NewAI with order status from your store
AI customer service for online stores
Support that knowsevery order by heart.
One inbox for chat, email, WhatsApp, Instagram and Facebook. The AI replies in seconds, with order status straight from JTL-Wawi, Billbee, WooCommerce or Shopware 6.
See how it works
HaferhainAI assistant replies instantly
Web chatOne inbox for
Web chatEmailWhatsAppInstagramFacebookWorks in any store
JTL-Wawi
Billbee
WooCommerce
Shopware 6ShopifyShopwareJTL-Shop
Data locationOrder data and customer conversations stay in Europe.
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg. Translation by DeepL in Cologne. AI replies by Mistral AI from Paris, processed in the EU. With the “Europe only” option per brand, all of it stays in Europe.
Storage in Nuremberg, translation in Cologne, AI replies from Paris. With the “Europe only” option per brand, all of it stays in Europe.
- NurembergStorage, separated per merchant, ISO/IEC 27001:2022.
- CologneTranslation by DeepL, texts are deleted after translation.
- ParisAI replies by Mistral AI, Paris. Processed in the EU, no training on your data.
“Europe only” option per brand, switchable at any time
WhatsApp, Instagram and Facebook run through your Meta account.
NurembergStorage
CologneTranslation, DeepL
ParisAI, Mistral
Your storeGermany
Your store sends conversations and order data to Nuremberg. Translation happens in Cologne, the AI answers from Paris. Three places, all in Europe, and the map shows where your store sits among them.
- Your store GermanyYour customers’ conversations and order data
- NurembergStorage, separated per merchant, ISO/IEC 27001:2022.
- CologneTranslation by DeepL, texts are deleted after translation.
- ParisAI replies by Mistral AI, Paris. Processed in the EU, no training on your data.
Typical customer questions in an online storeSound familiar?
Three moments from everyday life in an online store. No statistics, just an ordinary Saturday.
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Saturday, 9 pm.
Without TalkwardThree WhatsApp messages: “Where is my parcel?” The reply comes on Monday. Until then every customer asks twice more.
With TalkwardThe AI asks for order number and postcode, reads the status from your store and sends the tracking number. At 9:01 pm. On Monday the inbox is empty.
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Order number, Wawi, tracking number, back to the chat.
Without TalkwardFor every shipping question your team opens the merchandise system, finds the order and pastes the tracking link into the reply. Two minutes, every single time.
With TalkwardThe customer record sits next to the conversation: order, status, tracking number. Your team clicks nothing, and the AI has already answered the routine cases.
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“Où est ma commande ?”
Without TalkwardThe message is in French, and the colleague who speaks French is off today. So: open a translator, paste, translate back, hope for the best.
With TalkwardLiveTranslate shows you the message in English. You reply in English, Camille reads French. No copy-paste, no hoping.
Talkward replies in seconds, with order status from your store, in the customer’s language. And hands over to your team when it has to be a human.
Built by an online retailer, for online retailers.
With BERTRAND I have been selling internationally for years, with JTL-Wawi behind the scenes and customers who write in German, English, French or Spanish. Talkward is the tool I built for exactly that kind of customer service. Now other retailers get it too.
Tobias StöberFounder of Talkward and BERTRAND Food GmbH
Write to me directly: hey@talkward.app
AI agent for customer serviceThe AI opens, your team closes.
Talkward handles routine questions on its own. As soon as it gets tricky, the conversation lands with you, with full context.
Replies in seconds
Around the clock, from your knowledge base and your orders. In whatever language the customer writes.
Tricky cases go to your team
Complaints, health, payment disputes or anger: the AI hands over instead of guessing, and summarises the case for you.
You write English. Camille reads French.
LiveTranslate works both ways. No copy-pasting into translators, no misunderstandings.
CD
Camille D.Email · Algenwerk
FRMon colis est arrivé endommagé, un sachet de spiruline était ouvert.Translated: My parcel arrived damaged, a bag of spirulina was open.
AI replyI’m sorry to hear that! I’m passing this to my team right away, they’ll be in touch shortly.
Handed over to the team
- Request
- Parcel damaged, bag open
- Order
- 5115, shipped 16 Sep
- Mood
- upset
MiraWe’re sending you a new bag free of charge today. Sent in French: Nous vous envoyons un nouveau sachet gratuitement dès aujourd’hui.
Talkward in numbersNo study, just the product.
What you get, in six numbers. All of it is in the inbox today, none of it is a promise for later.
- 5channels in one inbox
Web chat, email, WhatsApp, Instagram and Facebook. One tab, one history per customer.
- 4store and ERP integrations
JTL-Wawi, Billbee, WooCommerce or Shopware 6. Read-only, the AI knows every order.
- 0open ports
The JTL connector only calls out, Billbee and WooCommerce use their own APIs. Nothing becomes reachable from outside.
- 24/7the AI replies
From your knowledge base and your orders, in the customer’s language. Even on Saturday at 9 pm.
- 100%of AI replies labelled
Customers see in every channel that they are writing with an AI. That is what the EU AI Act requires.
- EU“Europe only” option per brand
Storage in Nuremberg (ISO/IEC 27001:2022), translation in Cologne, AI in Paris. Order data, customer records and conversations stay in Europe.
Store integrationsKnows where every parcel is.
Connected to your store or ERP, the AI answers order and shipping questions on its own, read-only. Customers don’t wait, your team doesn’t search.
JTL-Wawi
Order lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.Billbee
Orders, customer record and invoices from Billbee with your API access. Nothing to install.WooCommerce
“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.Shopware 6
Orders, customer record and invoices from Shopware 6 via an integration with read rights.Chat widget in any store
One line of script, runs in JTL-Shop, Shopify, Shopware, WooCommerce or your own site. The AI answers there from your knowledge base.
FeaturesEverything your support needs in one tab.
AI agent with hand-over
Answers around the clock. Hands over when it matters.
- Complaints
- Health
- Legal
- Payment disputes
- Anger
Teamwork
Split conversations cleanly, no inbox chaos.
- Assign
- Note
- @-mention
- Reminder
- / Snippets
- Team chat
Multiple brands
Own inbox, own widget, own AI for every brand.
HaferhainNordriegelAlgenwerk
Which page is open right now?
When a customer asks, you see which page they are looking at. Only during the visit, nothing is stored.
- Home
- Shipping & delivery
- Peanut Crunch 12-pack
WhatsApp Business
Your own account, your number, your whole team in one inbox. Order status automatically, handover to humans.
Learn more: WhatsApp BusinessData in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg. With “Europe only” per brand, the AI stays in Europe too. AI replies are always labelled, as the EU AI Act requires.
Live demo
Try it yourself.
Your own Talkward inbox, filled with examples from your channels. The AI does the groundwork and hands conversations to you.
Email and a few ticks
Which shop system, which channels, how many brands. 20 seconds and your demo is ready.
An inbox like yours
WhatsApp, email, Instagram, Amazon: only what you actually use, with real customer questions.
The AI assigns conversations to you
New messages arrive live. The AI answers on its own or hands over to you with a summary.
- No sign-up
- Nothing leaves the demo
- Deleted after 2 hours
Calculate the time savedDo the maths yourself.
Your numbers, our arithmetic, no claims. How much time do order and shipping questions eat up in your store?
11hours per month
go into questions the AI answers on its own once your store is connected.
That is about one working day.
Formula: requests × share × minutes. Whether the AI answers a question itself depends on your knowledge base and the store connection.
PricingClear plans. Extras as add-ons.
Placeholder: all prices are provisional and may change before launch. Prices exclude VAT.
Advanced
€279/ month, billed yearly
For several brands and larger teams.
- Everything in Professional, plus:
- Analytics
- Priority support
- 3 brands, each with an AI agent
25 agents, 3 brands, 3 AI agents
Professional
€129/ month, billed yearly
With an AI agent that answers customers itself.
- Everything in Basic, plus:
- AI agent with hand-over
- LiveTranslate
- Write replies in the customer’s language
- AI summary
- API and webhooks
Order status for the AI: Billbee, WooCommerce or Shopware 6 at no extra cost, or add “JTL-Wawi” for €39 per month.
10 agents, 1 AI agent
Basic
€79/ month, billed yearly
Every channel in one place, your team replies.
- Shared inbox
- Chat widget and email inbox
- WhatsApp, Instagram, Facebook
- Snippets, reminders, team chat
5 agents, unlimited contacts
Custom
All features, with limits and terms by contract. For retailers with many brands or special requirements.
You can try every plan free for one month. Prices apply from the public launch. Until then, Talkward is only available through the founding retailer programme, with a price guarantee. The AI is counted in credits: 10,000 per AI agent per month included, an AI reply needs about 10 on average.
Start at no cost: Free with one seat, chat widget and email for up to 50 contacts. Compare all features
Add-onsAdd extras one by one and cancel them monthly.Show add-ons (22)
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JTL-Wawi
Order lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.
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Billbee as data source
Orders, customer record and invoices from Billbee with your API access. Nothing to install.
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WooCommerce as data source
“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
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Shopware 6 as data source
Orders, customer record and invoices from Shopware 6 via an integration with read rights.
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Sendungsverfolgung
“Where is my parcel?” answered by the AI with status, carrier and tracking link from your source.
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Zapier
Handovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
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Lieder
Your store sings: funny songs for orders, shipping or radio silence, by automation and without customer data.
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n8n
Talkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
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Calendly
Booking link with one click from the conversation, pre-filled. Bookings and cancellations in the conversation and the record.
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Salesforce
Contact, account, opportunities and cases next to the conversation. Create leads and cases in one click.
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Sendcloud
Parcel status from Sendcloud in the customer record; the AI answers “Where is my parcel?” with the current status.
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Shipcloud
Shipment status from Shipcloud in the customer record; the AI answers “Where is my parcel?” for every carrier.
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Anrufe
Customers call straight from the chat window, no phone number. Your team picks up in the inbox.
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Videoanrufe
The customer shows the product to the camera, your team sees at once what is going on. Voice calls included.
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Bildschirmansicht
See live which store page the customer is stuck on, once they allow it in the chat. Inputs masked, nothing stored.
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Kritische Alarme
Loud alerts on the phone, even at night. Passed on to the next person until someone takes over. €5 per alert group.
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API
Connect your own systems: read conversations, send messages, set fields, webhooks. Documented, your own keys.
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Claude
Brief Claude Code from an automation: fix bugs, research, prepare quotes. The result comes back.
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ChatGPT
ChatGPT as a block: extract inquiries, rate mood, drafts in your brand voice. With your OpenAI key.
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Additional brand
One more brand with inbox, widget and AI agent.
free / month · from Professional
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Social comments
Answer comments from Instagram, Facebook, YouTube and TikTok.
Coming soon
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SMS to the team
SMS on handover and mention, in addition to push.
Coming soon
Founding retailers20 of 20 seats available
20 seats. Then the launch is full.
We start with a small group of stores and finish building Talkward with them. Not a waitlist, a reserved seat.
Secure a seat
Price guarantee
The price you start with stays for twelve months, even if the plans get more expensive at the public launch.
A direct line to the founder
Your requests don’t go into a ticket system, they go to Tobias. What gets asked for most, we build next.
Set-up together
We set up channels, knowledge base and store connection with you, over screen sharing.
Frequently asked questions about Talkward
Question not listed? Write to us at hey@talkward.app.
Can I try Talkward first?
Yes, right away and without signing up: the live demo gives you your own inbox with examples from your channels, and the AI assigns conversations to you. Prefer a human? Choose “Personal walkthrough” below.
How does the AI know my orders?
From JTL-Wawi via the Talkward connector, from WooCommerce via our plugin, or from Billbee. Without a connection, it answers from your knowledge base and hands order questions to your team. All integrations are listed on the integrations page.
I use JTL-Wawi. What’s different?
There is the Talkward connector for you: order status and customer record straight from the Wawi, without an open port. Everything about it is on our page for JTL retailers.
Which store systems does the chat widget support?
The widget is a single line of script and runs in any store: JTL-Shop, Shopify, Shopware, WooCommerce or your own site. It only loads when the customer opens the chat.
What is the AI allowed to do?
It answers from your knowledge base and, with a store connection, from your orders. For health, legal, payment disputes or anger it hands over to your team. Customers always see that they are talking to an AI.
How does WhatsApp work?
You connect your own WhatsApp Business account with your number. Meta bills the WhatsApp conversation fees directly to you.
What does WhatsApp cost on top?
Talkward charges nothing extra for WhatsApp. Meta bills you directly: conversations started by the customer are currently free at Meta, messages you send proactively (templates) cost per message and country. The current rates are in Meta’s price list.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Is there a Talkward app?
Yes, as an installable web app: in Chrome and Edge you add Talkward with one click as its own program with an icon in the taskbar, with desktop notifications. Apps for iPhone and Android will follow.
When can I start?
Now, as one of 20 founding retailers. Secure a seat below and we will get back to you within two working days with a time for the joint set-up.
How is Talkward different from Gorgias, Zendesk or Superchat?
Servers in Germany, a JTL connection, one price per plan instead of per user, and AI replies that are always labelled. The details are on our comparison page.
News from Talkward
New features, launch dates and spots for the trial phase, once or twice a month at most.
Secureyour seat.
Three details, no commitment. We will get back to you personally within two working days.