Talkward next toeight helpdesksfor online stores.

As of 25 September 2026. Details about the other vendors come from their public pricing, security and integration pages (sources below), prices exclude VAT, dollar prices taken as published. Talkward prices are provisional. Something missing or wrong? Tell us and we will correct it.

• Advantage for stores in Germany
• With limits, extra cost or no statement
• Not available

Helpdesk Comparison for Online Stores | Talkward

Criterion		Superchat	Gorgias	Zendesk	eDesk	Freshdesk	Trengo	Replyco	GREYHOUND
Server location	Advantage for stores in Germany:Nuremberg (ISO 27001), Cologne, Paris, separated per merchant. “Europe only” option per brand.	Advantage for stores in Germany:Frankfurt, data exclusively in the EU, ISO 27001.	With limits, extra cost or no statement:Google Cloud, clusters in the US, EU and Australia; assignment by merchant location.	With limits, extra cost or no statement:US, EU, Australia, Japan. EU location as a paid add-on (“Data Center Location”).	With limits, extra cost or no statement:No location statement found on pricing or security pages.	With limits, extra cost or no statement:AWS with several availability zones; region not named on the security page.	With limits, extra cost or no statement:AWS; region not named on the security page, vendor “European-owned”.	With limits, extra cost or no statement:No location statement found on the website.	Advantage for stores in Germany:Cloud with German server location according to the offer page; alternatively monitored self-hosting.
Shop and ERP integrations	Advantage for stores in Germany:JTL-Wawi (connector, no open port), Billbee, WooCommerce, Shopware 6. Shopify in preparation.	Not available:No native shop or ERP integration; connections via Zapier and Make.	With limits, extra cost or no statement:Shopify, WooCommerce, Magento, BigCommerce. No JTL or Billbee integration.	With limits, extra cost or no statement:Shopify app from the marketplace; otherwise third-party apps.	With limits, extra cost or no statement:Shopify, BigCommerce, Adobe, Prestashop, Shopware, WooCommerce. No JTL or Billbee integration named.	With limits, extra cost or no statement:Shopify; more via the marketplace with over 1,000 apps.	With limits, extra cost or no statement:Shopify, WooCommerce, Magento 2, Lightspeed, Shopware. No JTL or Billbee integration named.	With limits, extra cost or no statement:Shopify, WooCommerce, BigCommerce, Magento, SHOPLINE; Billbee, Linnworks, Veeqo. No JTL integration named.	Advantage for stores in Germany:JTL-Wawi (Part of JTL): order and customer data next to the message.
Marketplaces	With limits, extra cost or no statement:Amazon buyer messages as a channel. eBay, Otto Market and Kaufland.de planned.	Not available:No marketplace channels on the pricing page.	With limits, extra cost or no statement:Amazon via ChannelReply (add-on service).	With limits, extra cost or no statement:Via third-party apps in the marketplace.	Advantage for stores in Germany:Amazon, eBay, Walmart, Mirakl, Cdiscount, Kaufland.	With limits, extra cost or no statement:No marketplaces named on the integrations page.	With limits, extra cost or no statement:Amazon named on the integrations page.	Advantage for stores in Germany:Amazon, eBay, Etsy, Fruugo, Kaufland, OTTO Market, Wish.	With limits, extra cost or no statement:“Via marketplace” named as a channel; no list of names on the homepage.
AI agent that answers customers itself	Advantage for stores in Germany:Included from Professional (1 AI agent, Advanced 3), with order data from the source. 10,000 AI credits per AI agent per month included.	With limits, extra cost or no statement:From Professional (1 AI agent, Advanced 3). Each additional agent €49 per month.	With limits, extra cost or no statement:On every plan, billed per resolved conversation: $1 ($0.90 with annual billing).	With limits, extra cost or no statement:In all Suite plans, billed per automated resolution. Copilot €50 per agent per month.	With limits, extra cost or no statement:On every plan, $0.99 per outcome.	With limits, extra cost or no statement:Freddy AI Agent: 500 sessions included, then $49 per 100. Copilot $29 per agent per month.	With limits, extra cost or no statement:HelpMate from Pro; €0.30 per AI conversation (€0.25 annually).	With limits, extra cost or no statement:Writing assistant, summary, categorisation; no self-replying agent advertised.	With limits, extra cost or no statement:“AI Agents + AI Human Assist” package €299 per month, AI Human Assist alone €99.
LiveTranslate (translation both ways)	Advantage for stores in Germany:Included from Professional, in the conversation, checkable before sending.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:Translation feature €5 per user per month.
AI replies labelled	Advantage for stores in Germany:Always. Customers see in every channel that they are talking to the AI, as the EU AI Act requires.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the pricing page.	With limits, extra cost or no statement:No statement on the offer page.
Price for 5 users (example, per month)	Advantage for stores in Germany:Professional €129 (up to 10 agents, AI included). With JTL-Wawi plus €39: €168. WooCommerce, Billbee, Shopware at no extra cost.	With limits, extra cost or no statement:Professional €149 (up to 10 users, 1 AI agent). Basic €89 includes 3 users, each additional €10.	With limits, extra cost or no statement:By tickets instead of users: Basic $60 (300 tickets), Pro $360 (2,000 tickets), plus AI per resolution.	With limits, extra cost or no statement:Suite Team 5 × €55 = €275, Suite Professional 5 × €115 = €575, billed annually, plus AI resolutions.	With limits, extra cost or no statement:Growth 5 × $115 = $575 (annually 5 × $89 = $445), plus $0.99 per AI outcome.	With limits, extra cost or no statement:Pro 5 × $55 = $275 billed annually, plus Copilot 5 × $29, plus AI sessions beyond 500.	With limits, extra cost or no statement:Boost €299 (annually) or €349 monthly, 10 users and 500 conversations included; AI from Pro (€499).	With limits, extra cost or no statement:Per user: 5 × €55 = €275 (4 to 7 users), or by tickets from €9.	With limits, extra cost or no statement:Cloud €39 per concurrent user: 5 × €39 = €195; AI package €299 extra.
Contract term	Advantage for stores in Germany:Cancellable monthly, extensions included.	With limits, extra cost or no statement:Monthly or annual payment; minimum contract term 12 months according to the pricing page footnote.	Advantage for stores in Germany:Monthly or annually.	Advantage for stores in Germany:Monthly, annually or multi-year.	Advantage for stores in Germany:“Upgrade or cancel anytime”, 14-day trial.	With limits, extra cost or no statement:Prices on the page billed annually; monthly rates not stated.	Advantage for stores in Germany:Monthly or annually (up to 20 % off).	Advantage for stores in Germany:Monthly, 30-day trial.	Advantage for stores in Germany:30-day notice period according to the offer page.
Channels	Advantage for stores in Germany:Web chat, email, WhatsApp, Instagram, Facebook, Amazon. Comments in preparation.	Advantage for stores in Germany:WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email, SMS.	Advantage for stores in Germany:Email, chat, social, phone and SMS as add-ons.	Advantage for stores in Germany:Email, messaging, live chat, telephony.	Advantage for stores in Germany:Email, live chat, Facebook, Instagram, WhatsApp, TikTok Shop, marketplaces.	With limits, extra cost or no statement:Ticket system with email and portal; messengers not named on the pricing page.	Advantage for stores in Germany:WhatsApp, email, Instagram, Facebook, live chat, SMS.	Advantage for stores in Germany:Email, live chat, Facebook, Instagram, Telegram, WhatsApp, marketplaces.	Advantage for stores in Germany:Email, phone, chat, contact form, marketplaces.

• Talkward

  Stores in Germany with JTL-Wawi, Billbee, WooCommerce or Shopware that want the AI to answer order questions and need to keep data in the country.

• Superchat

  Teams for whom WhatsApp is the main channel and who need many messengers in one inbox, without ERP integration.

• Gorgias

  Shopify brands with high ticket volume that want to pay per ticket instead of per seat.

• Zendesk

  Larger support organisations with telephony, complex workflows and their own admin team.

• eDesk

  Marketplace sellers on Amazon, eBay, Walmart and Kaufland who pay per user and connect many stores.

• Freshdesk

  Teams looking for a classic ticket system with portal and knowledge base and no German shop system to connect.

• Trengo

  Teams with many users and predictable conversation volume that use Shopify or Shopware.

• Replyco

  Billbee merchants with many marketplaces who want to pay per ticket or user and do not need AI replies.

• GREYHOUND

  JTL merchants who want a solution from the JTL group and add AI as a package.

Head-to-head comparisons

• Gorgias alternative
• Zendesk alternative
• Superchat alternative
• eDesk alternative

Sources

1. Superchat: pricing www.superchat.com/de/preise
2. Superchat: security www.superchat.com/de/sicherheit
3. Gorgias: pricing www.gorgias.com/pricing
4. Gorgias: security and privacy of the AI Agent docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987
5. Zendesk: pricing www.zendesk.de/pricing/
6. Zendesk: Data Center Location add-on support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on
7. eDesk: pricing www.edesk.com/pricing/
8. Freshdesk: pricing www.freshworks.com/freshdesk/pricing/
9. Freshdesk: integrations www.freshworks.com/freshdesk/integrations/
10. Freshworks: security www.freshworks.com/security/
11. Trengo: pricing trengo.com/pricing
12. Trengo: integrations trengo.com/integrations
13. Trengo: security trengo.com/security
14. Replyco: pricing www.replyco.io/preise
15. Replyco: integrations www.replyco.io/schnittstellen
16. GREYHOUND: trial and prices www.greyhound-software.com/testen
17. GREYHOUND: JTL integration www.greyhound-software.com/loesungen/jtl
18. JTL guide: Servicedesk (discontinued 31 Jan 2025) guide.jtl-software.com/jtl-wawi/servicedesk/