Talkward for Shopify
AI customer service for Shopify stores
Install the app from the Shopify App Store, done. Talkward reads your store, and the AI answers questions about products, orders and returns on its own, on every channel and hosted in Germany.
That simple: Install, and the AI knows the answers.
You install the app. Talkward reads your store. From then on the AI answers questions about products, orders, shipping and returns, on every channel.
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1Install the app
One click in the Shopify App Store, then pick your brand in Talkward. No code, no access keys.
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2Talkward knows your store
Talkward reads products, policies, pages and orders on its own and keeps them up to date. You type nothing in.
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3The AI answers
Around the clock and in the customer’s language. Whatever it is not sure about goes to your team.
AI agent and order data from Professional; connecting and the store chat from Free.
Sound familiar? Three moments from everyday Shopify life.
Shopify makes selling easy. Customer service afterwards is another story.
The helpdesk sits in the US, the customers in Germany.
Data protection questions from the accountant and support in English only. For a store from Bielefeld that feels wrong.
Billing per ticket.
Every order status question costs money, even the ones an AI could answer in four seconds. Growing means getting more expensive.
Instagram, WhatsApp, email, store chat.
Four inboxes, four tabs, four chances to miss a message.
Talkward bundles every channel in one inbox, with servers in Nuremberg, one price per plan and the Shopify orders next to every conversation.
How the integration works: Shopify app, read access, actions only with your approval.
You install Talkward from the Shopify App Store and link the store to your brand. Talkward reads orders, customers, fulfilments and returns. Before the AI gives details about an order, it checks the order number plus email or postcode.
Store chat without code
Turn on the “Talkward Chat” app embed in the theme editor, done. The AI answers from your knowledge base and knows the orders.
Read access, actions only with approval
Cancelling, refunding, discount codes or holding fulfilment only work once you enable each action: for the team only, as an AI suggestion or for the AI itself, with maximum amounts.
Hosted in Germany
Conversations and customer data live in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Data processing agreement before the start.
One price per plan
No price per ticket. Connecting and the store chat cost nothing; order data, AI order lookup, actions and automations are included from Professional at no extra cost.
- Connection
- Shopify app (Shopify App Store)
- Access
- Orders, customers, fulfilment, returns (read); actions only with your approval
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer record from Shopify, next to every conversation.
Orders with fulfilment status and tracking number, revenue and the latest contacts sit next to the conversation, whether the customer writes in the store chat, by email or on Instagram.
- Order number
- Status
- Fulfilment
- Tracking number
- Customer's orders
- anna@example.com
- Shipping address
- Warschauer Str. 9, 10245 Berlin
- Revenue
- €64.80 (2 orders)
- Channel
Set up in three steps.
Everything starts in Shopify. No access keys, no line of code.
Install from the App Store
Open Talkward in the Shopify App Store and install it. Shopify shows you beforehand which permissions the app gets.
Link it to your brand
On the Talkward page in the Shopify admin, create your Talkward account or sign in and pick the brand.
Turn on the store chat
In the theme editor under App embeds, turn on “Talkward Chat” and save. Then connect email, WhatsApp and Instagram in Talkward.
Gorgias or Talkward?
Gorgias is built around Shopify. For stores in Germany, other things count than for stores in California.
As of 25 September 2026, Gorgias details according to its pricing and security pages. Sources: Gorgias: pricing, Gorgias: security and privacy of the AI Agent.
“Shopify as data source” extension
no extra costfrom Professional, provisional, net
Connecting and the store chat from Free. Order data, AI order lookup, actions and automations from Professional, at no extra cost.
All plans and prices- Store chat via app embed, no code
- Orders and customer record next to every conversation
- AI order lookup only after checking order number plus email or postcode
- Cancellable monthly
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about Shopify
Question not listed? Write to us at hey@talkward.app.
How do I install Talkward in Shopify?
From the Shopify App Store: install Talkward, create your account or sign in on the Talkward page in the Shopify admin and pick the brand. You turn on the chat in the theme editor under App embeds, without code.
What does the integration do?
Order status for the AI, the customer record in the inbox, store actions such as cancelling, refunding or discount codes, and Shopify triggers in automations. Talkward reads; you enable every action with write access one by one. Before the AI gives details, it checks the order number plus email or postcode.
Where is the data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
What does the Shopify integration cost?
Connecting and the store chat are available from Free. Order data, AI order lookup, actions and automations are included from Professional at no extra cost. All prices are provisional.
I use Gorgias. What is different?
Servers in Germany, one price per plan instead of per ticket, German-speaking support and AI replies that are always labelled. Details are on the comparison page.
Goes well with
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
Shopware integrationOrders, customer record and invoices from Shopware 6 via an integration with read rights.
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.- All integrationsShop, ERP, marketplaces, shipping and service
Shopify is a trademark of its respective owner. Talkward is an independent product and is not operated, sponsored or endorsed by Shopify.
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