Talkward × LiveTranslate
Multilingual customer service without translators
Customers write in their language, your team reads and replies in yours. LiveTranslate translates every message in both directions, right in the inbox, no copy and paste into a translator.
Sound familiar? Three moments from international customer service.
As soon as you sell abroad, questions arrive in languages not everyone on the team speaks.
“Où est ma commande ?”
The message is in French, and the colleague who speaks French is off today. So: open a translator, paste, translate back, hope for the best.
The tone gets lost.
Machine-translated replies quickly sound blunt. The customer notices, the team does not.
Language costs time.
What takes two minutes in English takes ten in Italian. And that for every second message from abroad.
With LiveTranslate your team reads everything in its own language and writes in its own language. The customer gets theirs, without anyone copying or guessing.
How LiveTranslate worksTranslation in both directions, in the conversation.
Talkward detects the customer’s language and translates their messages into your team’s language. It translates your replies back before they go out; you see original and translation side by side. Translations are generated by Claude from Anthropic. AI replies come directly in the customer’s language.
Both directions
Inbound for your team, outbound for the customer. Original and translation sit side by side, nothing is hidden.
Check before sending
You see the translation of your reply before it goes out and can adjust it.
Write snippets once
You write text snippets and greetings in your language. Talkward translates them per customer and remembers the translation.
AI replies directly
The AI agent writes in the customer’s language, with order data from your source, labelled as an AI reply.
- Connection
- Translation in the inbox, both directions
- Access
- Customer messages and team replies
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Language in the record, translation in the conversation.
The customer record notes which language the customer writes in. In the conversation every message appears twice: original and translation. And this is what it looks like when the same question arrives in five languages:
- Customer's language
- Original
- Translation
- Team reply
- Sent in
ENWhere is my parcel?
- Language
- French
- Team reads
- English
- Last message
- “Mon colis est arrivé endommagé.”
- Translated
- “My parcel arrived damaged.”
Set up in three steps.
LiveTranslate is included from Professional. There is nothing to install.
Set the team language
Choose per brand the language your team reads and writes in. Default is German.
Screenshot to followOpen the conversation
When a customer writes in another language, the conversation shows “LiveTranslate is active” at the top. Original and translation sit side by side.
Screenshot to followReply as usual
You write in your language, check the translation and send. The customer gets theirs.
Screenshot to follow
LiveTranslate
no extra costfrom Professional, provisional, net
No extra cost from Professional, together with the AI agent.
All plans and prices- Incoming messages translated for your team
- Your replies in the customer’s language, checkable before sending
- Text snippets and greetings translated automatically
- AI replies directly in the customer’s language
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about LiveTranslate
Question not listed? Write to us at hey@talkward.app.
Which languages does LiveTranslate translate?
All common languages. Translations are generated by Claude from Anthropic; Talkward detects the customer's language itself.
Does the customer see that it is translated?
They receive your reply in their language. AI replies are labelled as AI replies, replies from your team carry the team member's name.
Can I check the translation before sending?
Yes. You see original and translation side by side and can adjust the translation before it goes out.
Are text snippets translated too?
Yes. You write snippets and greetings once in your language; Talkward translates them into the customer's language and remembers the translation.
What does LiveTranslate cost?
Nothing extra, included from Professional. All prices are provisional and net.
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