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TalkwardLive-Chat LogoTalkward × Live-Chat

Live chat for online stores, with AI and team

One line of script and your store has a chat that answers: the AI answers standard questions from your knowledge base, with order status from JTL, Billbee, WooCommerce or Shopware, and hands over to your team when it has to be a human. Every AI reply is labelled as such.

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HaferhainAI assistant replies instantly
Web chat

Hi, will order #1042 arrive before Friday? I am in the checkout for a second one.

AI reply

Let me check. What is the postcode of the delivery address?

20357

WooCommerce
Order
#1042
Status
Shipped yesterday
Carrier
DHL · 00340434…
Postcode verified
AI reply

Yes: shipped yesterday with DHL, delivery tomorrow. The second order goes out today.

Customer is currently on /checkout

Write a message

Sound familiar? Three moments from everyday life with Live-Chat.

No statistics, just an ordinary day in customer service.

  1. The customer is in the checkout and has a question.

    “Will it arrive before Friday?” Whoever gets no answer now buys elsewhere. The AI answers in seconds; your team sees which page the customer is on.

  2. Nobody writes back at night.

    The AI does. And if the customer closes the chat before the reply arrives, Talkward forwards it by email, with a link back into the conversation.

  3. The chat button should look like your brand, not like software.

    Shape, colour, position, texts and greeting bubble are set with a preview. The widget lives in its own area; your store design stays untouched.

Talkward brings Live-Chat into the whole team’s inbox, with AI that answers as long as it is simple and hands over when it is not.

How the live chat worksOne line of script, nothing shifts.

The loader is tiny and loads the chat page only when the customer opens the chat. It runs in a shadow root; store CSS does not reach in and the widget shifts nothing. The language comes from the store page; merchant texts are translated by the AI into the visitor’s language. You define allowed domains; on other sites the chat does not load.

  • One line, any store

    JTL-Shop, Shopify, Shopware, WooCommerce, Wix, your own site: one script line before . No plugin, no theme rebuild.

  • You see where the customer is

    During the conversation Talkward shows the page the customer is looking at. Only during the visit, nothing is stored.

  • AI labelled, handover built in

    Every AI message is called “AI assistant”, cannot be switched off. Complaints, health, legal, payment disputes: handover to the team with a summary.

  • Design with preview

    Launcher shape, size, icon, position, colours, greeting, visibility per page (for example not in the checkout), light and dark.

Connection
Script line in the store; loads only when the customer opens the chat
Access
Messages, attachments, the visitor’s open page; optionally name, email, order number from the store login
Processing
Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.

Visitor and order next to the chat.

If the customer leaves an email or is logged in to the store, Talkward recognises them. With a connected source, their orders sit next to the chat, for the AI and for your team.

  • Message
  • Attachment
  • Open page
  • Orders
  • Tracking number
LH
Lena HoferWeb chat · Haferhain
WooCommerce
Email
lena@example.com
Currently on
/shipping-and-delivery
Revenue
€48.90 (1 order)
Language
German
Orders
#1042Shipped24 Sep 2026DHL 00340434161094…

Set up in three steps.

Under Channels › Live chat › Embed you find the script line for your brand. The rest is design.

  1. Paste the script

    Insert the line before in the store theme, with site builders in the custom code field. Done, the chat is there.

    Screenshot to follow

  2. Design

    Set launcher, colours, texts and visibility with a preview for desktop and phone. Images up to 5 MB.

    Screenshot to follow

  3. Fill the knowledge base

    Shipping, returns, products, opening hours: the AI answers from it. With a source it also knows every order.

    Screenshot to follow

Live chat

no extra costfrom Free, provisional, net

From Basic at no extra cost, AI replies from Professional. “Powered by Talkward” can be switched off from Advanced.

All plans and prices
  • Widget in any store, unlimited conversations
  • Design with preview, light and dark
  • AI from the knowledge base from Professional
  • Visitor view and screen view as extensions
  • Servers in Nuremberg (ISO 27001)
  • Data processing agreement
  • AI replies labelled (EU AI Act)
  • Extensions cancellable monthly

Questions about Live-Chat

Question not listed? Write to us at hey@talkward.app.

Does the widget slow down my store?

No. The loader is tiny; the chat page loads only when the chat is opened. The widget shifts nothing and runs in its own area that store CSS cannot reach.

Can I hide the chat on certain pages?

Yes, with patterns like /checkout*, and also desktop-only or phone-only. Visibility is set under Design.

How does the AI know who is writing?

In the chat the customer can leave name and email; logged-in store customers are passed by the widget with name, email and order number. Before giving order details the AI verifies order number plus email or postcode.

What happens when the customer closes the chat?

If they left an email and do not read the reply, Talkward forwards it by email after a configurable time, with a link back into the conversation.

Where is my data stored?

Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.

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Three details, no commitment. We will get back to you personally within two working days.

hey@talkward.app

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