Talkward × Billbee
Customer service with Billbee integration
Talkward reads orders, customer record and invoices from Billbee, with your API access and nothing to install. The AI answers order and invoice questions via chat, email and WhatsApp, your team takes care of the rest.
Sound familiar? Three moments from everyday Billbee life.
Billbee bundles your shops and marketplaces. The customer questions about them still land in five inboxes.
“Could you send me the invoice again?”
Open Billbee, find the order, download the PDF, drag it into the email, send. Thirty seconds, twenty times a week.
One customer, three channels, three inboxes.
The question comes via WhatsApp, the follow-up by email, the order sits in the shop mailbox. Who replied to whom?
Sunday evening: “Has my parcel shipped?”
Billbee has known for ages, the status has said “shipped” since Friday. The customer finds out on Monday at ten.
Talkward replies with the order status from Billbee, attaches the existing invoice and hands over to your team as soon as it has to be a human.
How the integration worksYour Billbee access, read-only.
Billbee is a cloud API, so there is nothing to install. You enable API access in Billbee and enter username and API password in Talkward. Talkward only queries orders, customers and invoices when a customer wants to know something.
One account, many brands
You connect your Billbee account once and tick which brand gets which Billbee shops. Empty means all shops of the account.
Read-only
Talkward reads orders, customers and invoices. The only call that is not purely read-only fetches the PDF of an invoice that already exists; Talkward never creates new invoices.
Credentials encrypted
Username and API password are stored encrypted on our servers in Nuremberg. Full orders are only cached for 60 seconds.
Verification before every answer
Order number plus email address or postcode of the shipping or billing address. If it does not match, the answer looks like “not found”.
- Connection
- Billbee API (your API access, nothing to install)
- Access
- Orders, customer record, invoices (read-only)
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer record from Billbee, next to every conversation.
As soon as Talkward recognises the customer, the record sits next to the conversation: the latest orders with status, ship date and tracking number, plus invoice numbers. Your team clicks nothing, the AI does not ask twice.
- Order number
- Status
- Ship date
- Tracking number
- Invoice
- lena@example.com
- Address
- Schanzenstr. 12, 20357 Hamburg
- Revenue
- €186.40 (4 orders)
- Payment
- PayPal
Set up in four steps.
No installation, no developer. If you have enabled API access in Billbee before, it takes five minutes.
Enable the API in Billbee
In Billbee under Settings › API, activate access. You get a username and an API password.
Screenshot to followActivate the extension
In Talkward under Extensions, switch on “Billbee as data source” (from Professional, no extra cost) and connect the account.
Screenshot to followMap the brands
Tick which brand gets which Billbee shops. Talkward checks the connection right away and lists the shops.
Screenshot to followRelease invoices
Decide whether invoice copies may be sent from the inbox and by the AI. One test query, done.
Screenshot to follow
Billbee helpdesks compared.
There are helpdesks with their own Billbee integration. What Talkward does differently.
As of 25 September 2026. Details about other vendors according to their public websites, without guarantee. Sources: Replyco: Billbee integration, GREYHOUND, Zendesk Marketplace.
“Billbee as data source” extension
no extra costfrom Professional, provisional, net
All plans and prices- Order lookup by the AI, with verification of number plus email or postcode
- Customer record with orders, status and tracking numbers in the inbox
- Invoice copies as PDF if you switch it on
- One Billbee account for all brands, cancellable monthly
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about the Billbee integration
Question not listed? Write to us at hey@talkward.app.
Do I have to install anything?
No. Billbee is a cloud API. You enable API access in Billbee under Settings › API and enter the username and API password in Talkward. That is it.
I have several shops in one Billbee account.
You connect the account once and tick which brand gets which Billbee shops. Empty means all shops of the account.
Can the AI send invoices?
Yes, if you switch it on. The AI fetches the existing invoice as a PDF from Billbee and attaches it to the reply. It never creates new invoices.
Does Talkward write anything into Billbee?
No. Talkward reads orders, customers and invoices. The only call that is not purely read-only fetches the PDF of an invoice that already exists.
How does the AI verify the customer?
Like the connector: order number plus email address or postcode of the shipping or billing address. If it does not match, the answer looks like “not found”.
What does the Billbee integration cost?
Nothing extra. The “Billbee as data source” extension is included from Professional, the plan with the AI agent. All prices are provisional and net.
Goes well with
JTL-Wawi integrationOrder lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
Shipment tracking“Where is my parcel?” answered by the AI with status, carrier and tracking link from your source.- All integrationsShop, ERP, marketplaces, shipping and service
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