Talkward × Sendcloud
Parcel status from Sendcloud, answered by the AI
Talkward reads the parcel status from your Sendcloud account and answers “Where is my parcel?” itself, with plain-language status and tracking link. Alongside any store integration, or without one. Your team sees every parcel in the customer record.
Sound familiar? Three moments around the parcel.
Sendcloud knows where every parcel is. The customer asking right now does not, and your team has to look first.
“Where is my parcel?”
The most common question in any store. Every time open Sendcloud, search the order number, read the status, copy the link. Two minutes, thirty times a day.
“Delivery failed” has been there since yesterday.
Sendcloud has known about the exception for ages. The customer only finds out when they complain, and then it sounds like an excuse.
Sunday, 10 pm, three parcels in transit.
The customer has two shipments for one order and asks about the second. On Monday somebody digs out the partial shipment.
Talkward replies with the status from Sendcloud, per parcel, with a link to tracking. Only to whoever knows the order number plus email or postcode.
Three cases from everyday shipping
Where Sendcloud helps in the inbox.
Parcels are kept as a copy at Talkward so the AI can find them by email, order number or tracking number. These are the cases your team is rid of.
“Where is my parcel?” at 10 pm
The AI asks for order number and postcode, finds the parcel in the Sendcloud copy, refreshes open shipments and replies with status, carrier and link. Without your team.
Delivery failed
When the customer asks, the AI says what Sendcloud reports: “delivery attempt yesterday, new attempt today” or “waiting at the pickup point”. No dodging, no “we will check”.
Two parcels, one order
Partial shipments sit individually in the customer record, with status and tracking number. Your team sees at a glance which parcel the customer means, without opening Sendcloud.
How the integration worksSendcloud key in, parcels into the record.
You enter the public and secret key of a Sendcloud API integration in Talkward. Talkward loads the parcels of the last 45 days, subscribes to events (new parcel, status change) and polls regularly as a safety net. Sendcloud cannot search by recipient email, so Talkward keeps its own copy per parcel. If a customer asks about a shipment that is still missing, Talkward asks Sendcloud directly once.
Alongside any source
Sendcloud does not replace a store integration, it complements it: JTL-Wawi, Billbee, WooCommerce or Shopware deliver order and invoice, Sendcloud the parcel status. It also works without any store integration.
Read-only
Talkward reads parcels, status and history. It creates no labels, changes nothing and cancels nothing.
Current, not yesterday’s
Events arrive instantly, plus a poll every 10 minutes (hourly with events). If an open parcel is older than 20 minutes, Talkward refreshes it before replying.
Verification before every answer
Order or tracking number plus the recipient’s email address or postcode. If the question comes by email, the sender address counts. Otherwise there is no information.
- Connection
- Sendcloud API v3 with your API key, events plus polling
- Access
- Parcels with status, carrier, tracking number, history (read)
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Every parcel in the customer record.
The record shows the customer’s parcels with plain-language status, carrier, tracking number and link. For partial shipments each parcel individually. Your team answers follow-ups from the record without opening Sendcloud.
- Parcel
- Plain-language status
- Carrier
- Tracking number
- Expected delivery
- History
- lena@beispiel.de
- Parcels in transit
- 2 (order 10482)
- Last status
- Out for delivery, today 08:12
- Expected delivery
- Today
Set up in three steps.
Nothing to install, no developer. From Professional, no extra cost.
Get the key in Sendcloud
In Sendcloud under Settings › Integrations create a “Sendcloud API” integration. You get a public and a secret key.
Screenshot to followEnter it in Talkward
Under Extensions switch on “Sendcloud” and paste both keys. Talkward checks the access and loads the parcels of the last 45 days.
Screenshot to followTest query
Test an order number plus postcode in the web chat. The AI replies with the parcel status from Sendcloud, done.
Screenshot to follow
“Sendcloud” extension
no extra costfrom Professional, provisional, net
No extra cost from Professional, together with the AI agent.
All plans and prices- “Where is my parcel?” answered by the AI from Sendcloud, with verification
- Parcels with status, carrier and link in the customer record
- Alongside JTL-Wawi, Billbee, WooCommerce, Shopware or without any store integration
- Events instantly, polling as a safety net, cancel monthly
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about the Sendcloud integration
Question not listed? Write to us at hey@talkward.app.
Does Sendcloud replace my store integration?
No, it complements it. JTL-Wawi, Billbee, WooCommerce or Shopware deliver order and invoice, Sendcloud the parcel status. Sendcloud also works without any store integration.
Why does Talkward keep a copy of the parcels?
Sendcloud cannot search by recipient email. So Talkward keeps one row per parcel with status, carrier and tracking number and finds it by email, order or tracking number. Events keep the copy current, polling backs it up.
How current is the answer?
Events from Sendcloud arrive instantly. If an open parcel is older than 20 minutes, Talkward refreshes it before replying, including history and expected delivery date.
Can I use Sendcloud and Shipcloud at the same time?
Yes, both can be connected, one account each per workspace.
What does the Sendcloud integration cost?
Nothing extra, included from Professional. All prices are provisional and net.
Goes well with
Shipcloud integrationShipment status from Shipcloud in the customer record; the AI answers “Where is my parcel?” for every carrier.
Shipment tracking“Where is my parcel?” answered by the AI with status, carrier and tracking link from your source.
JTL-Wawi integrationOrder lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
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