CompareGorgias alternative
Gorgias alternative for German online stores
Gorgias is built around Shopify and bills per ticket. Talkward runs on servers in Nuremberg, costs per plan and knows JTL-Wawi, Billbee, WooCommerce and Shopware.
Gorgias and Talkward compared.
The points stores in Germany ask about first.
As of 25 September 2026. Details from the vendor’s public pages (sources below), prices net, dollar prices as published. Talkward prices are provisional. Something missing or wrong? Tell us and we will correct it.
Who is Gorgias better for?
Staying fair: Gorgias has strengths Talkward does not have today.
- Shopify brands that need deep Shopify actions (refunds, order edits from the helpdesk).
- Very high ticket volume with many agents, where per-ticket pricing beats per-plan pricing.
- Teams that want telephony and SMS as add-ons from one tool.
- Merchants outside the EU for whom server location does not matter.
Who is Talkward better for?
And these are the cases where Talkward is the better choice.
- Stores in Germany that must keep customer data in Germany and want a data processing agreement with a German operator.
- Merchants on JTL-Wawi, Billbee, WooCommerce or Shopware whose order data the AI should use directly.
- Teams that want a fixed price per month instead of a ticket bill.
- Stores with international customers that need LiveTranslate without copy and paste.
Moving from Gorgias to Talkward.
No data import needed, no cut-over day with chaos. You run both tools in parallel briefly and move channel by channel.
Connect channels
Connect email mailbox, WhatsApp, Instagram, Facebook and the chat widget to Talkward. New messages land here from now on.
Carry over the knowledge base
Transfer help articles, macros and snippets as text into the knowledge base and snippets. The AI answers from them right away.
Connect a source
Connect JTL-Wawi, Billbee, WooCommerce or Shopware, read-only. From then on the AI knows every order.
Close the old tool
Work through open conversations in Gorgias, then cancel. Talkward is cancellable monthly, so you take no risk.
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about switching from Gorgias
Question not listed? Write to us at hey@talkward.app.
Can I keep my Gorgias macros?
Yes, as text snippets. You copy the texts into Talkward once; the AI translates them into the customer’s language when needed.
What happens to old tickets?
Talkward does not import Gorgias tickets. Work through open conversations in Gorgias, new ones arrive in Talkward. The customer history rebuilds from the first contact.
I use Shopify. What works today?
The chat widget runs in any Shopify theme, every channel lands in the inbox, the AI answers from the knowledge base. The Shopify integration for order data is in preparation.
Does Talkward bill per ticket?
No. One price per plan, Basic €79 to Advanced €279 per month (provisional, net). The AI is counted in credits: 10,000 per AI agent per month included, a reply needs about 10 on average.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Sources
- Gorgias: pricing www.gorgias.com/pricing
- Gorgias: security and privacy of the AI Agent docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987
- ChannelReply for Amazon www.channelreply.com/
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