Talkward × E-Mail
Email customer service in the team inbox
Your support mailbox stays where it is. Talkward fetches it via IMAP, links replies to the conversation, lets the AI answer standard questions, labelled, and sends team replies back via the same address, with history and an undo period.
Sound familiar? Three moments from everyday life with E-Mail.
No statistics, just an ordinary day in customer service.
info@ is a catch-all.
Order questions, suppliers, newsletters, spam. Three people read the same mailbox, two reply at the same time. Talkward assigns, marks what is done and recognises automatic mails.
Sent, and then the typo.
With Talkward, mails go out only after a delay, 60 seconds by default. Until then “Undo” sits under the mail and the text comes back into the field.
Three brands, one mailbox.
Add more addresses to the shared mailbox and have the host forward there. The brand follows from the recipient address; each gets its own signature and knowledge base.
Talkward brings E-Mail into the whole team’s inbox, with AI that answers as long as it is simple and hands over when it is not.
How the connection worksIMAP in, SMTP out, your mailbox.
Talkward connects to your existing mailbox. The assistant finds servers and ports automatically; fetching runs every minute, new mail only from the connection day. Replies from the same sender within 30 days land in the same conversation; quotes are removed. AI mails are named “{Team} (AI)” with a label in the sign-off.
Assistant instead of manual
Email address, provider, connect. Talkward finds servers, ports and encryption itself; Google, Microsoft and Apple need an app password.
Automatic mails stay out
Autoreply, delivery reports, noreply: silently discarded. Fetched mails are marked read or moved to an archive folder.
Attachments and delivery status
Images, PDF, video, audio up to 15 MB per file. Under every mail you see whether it was delivered, flagged as spam or rejected.
Shared mailbox for many brands
More addresses or *@domain on the channel, forwarding at the host, “Check forwarding” sends a test mail.
- Connection
- IMAP and SMTP with your mailbox; the assistant finds the servers (STRATO, IONOS, ALL-INKL, Google Workspace, Microsoft 365 and more)
- Access
- New mail from the connection day, attachments up to 15 MB; replies via the same sender
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Sender and order next to the mail.
Talkward recognises the customer by email address. With a connected source, their orders with status and tracking number sit next to the mail, for the AI and for your team.
- Sender
- Subject
- Attachments
- Orders
- Invoice
- peter@example.com
- Subject
- Invoice for order 5117
- Revenue
- €312.40 (5 orders)
- Last contact
- 3 days ago, email
Set up in three steps.
Under Channels › Add channel › Email. The test only logs in and sends nothing.
Address and provider
Enter the email address, choose the provider or “Continue without selection”. Talkward finds servers and ports.
Screenshot to followPassword and test
Enter the mailbox password or app password, “Test connection”. Connecting only works with a passed test.
Screenshot to followBrand and sender
Assign the brand, set the sender name, optionally add more addresses as a shared mailbox. From now on new mail lands in the inbox.
Screenshot to follow
Email mailbox
no extra costfrom Free, provisional, net
From Basic at no extra cost, AI replies from Professional. Any number of mailboxes and brands.
All plans and prices- IMAP/SMTP with your mailbox, assistant for all common providers
- Threading, history, delivery status, undo
- Shared mailbox for several brands
- AI replies labelled from Professional
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about E-Mail
Question not listed? Write to us at hey@talkward.app.
Do I have to move my mailbox?
No. Talkward fetches your existing mailbox via IMAP and replies via SMTP through the same address. Old mail from before the connection day does not come in.
Does Google Workspace or Microsoft 365 work?
Yes, via IMAP and SMTP with an app password. The assistant shows where to create it.
What about forwarding without a mailbox?
Pure forwarding (for example at Namecheap) is not a mailbox to fetch from. Then you use a shared mailbox and forward there.
How does the customer recognise the AI?
Sender “{Team} (AI)” and a sign-off with “(AI)”. The label cannot be switched off.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.
LiveTranslateCustomers write in their language, your team reads and replies in yours. Both directions.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
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