Talkward × Sendungsverfolgung
“Where is my parcel?” answered automatically
“Where is my parcel?” is the most common question in any online store. Talkward reads status, carrier and tracking number from your shop or ERP and replies in seconds, with a tracking link, in every channel.
Sound familiar? Three moments around the parcel.
The question is always the same. Only channel, language and time of day change.
Saturday, 9 pm: “Where is my parcel?”
Three messages on WhatsApp. The reply comes on Monday, until then every customer asks twice more.
Order number, ERP, tracking number, back to the chat.
For every shipping question your team opens the ERP, finds the order and copies the tracking link. Two minutes, a hundred times a month.
“Où est ma commande ?”
The question comes in French, and the colleague who speaks French is off today.
Talkward answers the question itself: with status and ship date from your shop, the carrier’s tracking link and in the customer’s language.
How it worksShipment data from your source, link to the carrier.
Talkward does not query carriers. It reads status, ship date, carrier and tracking number from your source: JTL-Wawi via the connector, Billbee, WooCommerce or Shopware via their APIs. That becomes the reply with a tracking link; the customer sees the delivery progress at the carrier.
Verification before every answer
Order number plus email address or postcode. No match, no tracking number, however politely someone asks.
Tracking link per carrier
DHL, DPD, GLS and Hermes get a link to their tracking page. Other carriers are named with the tracking number.
Several parcels
Partial deliveries with several tracking numbers are listed in full, with ship date per parcel.
Lost? To the team.
If the customer says the parcel has vanished, the AI hands over with a summary. Investigation and replacement stay with humans.
- Connection
- Carrier and tracking number from your data source (JTL-Wawi, Billbee, WooCommerce, Shopware)
- Access
- Status, ship date, carrier, tracking number with link
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Shipment next to the conversation.
Your team sees the same data as the AI: orders with status, ship date, carrier and tracking number, right next to the chat. No switching to the ERP, no copying.
- Order number
- Status
- Ship date
- Carrier
- Tracking number
- camille@example.fr
- Shipping address
- Rue des Lilas 8, 69003 Lyon
- Last question
- “Where is my parcel?”
- Language
- French
Set up in four steps.
Shipment tracking is not a separate extension. It comes with the source and the AI agent.
Connect a source
Connect JTL-Wawi, Billbee, WooCommerce or Shopware, read-only. From then on Talkward knows status and tracking numbers.
Screenshot to followSwitch on the AI agent
From Professional. The agent gets the “order lookup” tool and knows when it has to ask for details.
Screenshot to followAdd shipping times
In the knowledge base: delivery times per carrier, what to expect at “out for delivery”, when a parcel counts as lost.
Screenshot to followAsk a test question
Ask “Where is my parcel?” in the widget or via WhatsApp, give number plus postcode, check the reply.
Screenshot to follow
Tracking app in the helpdesk or Talkward?
With Zendesk, shipment data enters the ticket via marketplace apps. With Talkward it is in the AI reply.
As of 25 September 2026. Details about Zendesk and apps according to their public websites, without guarantee. Sources: Zendesk Marketplace, Zendesk: pricing.
Shipment tracking
no extra costfrom Professional, provisional, net
Not a separate extension: included with a connected source and the AI agent from Professional.
All plans and prices- Status, ship date and tracking number from your source
- Tracking link for DHL, DPD, GLS and Hermes
- In every channel: web chat, email, WhatsApp, Instagram, Facebook, Amazon
- Handover to the team for lost parcels
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about shipment tracking
Question not listed? Write to us at hey@talkward.app.
Where does the AI get the tracking number?
From your data source: JTL-Wawi via the connector, Billbee, WooCommerce or Shopware via their APIs. The AI only answers if order number plus email or postcode match.
Does Talkward query DHL directly?
No. Talkward gives status and ship date from your shop and the carrier's tracking link. The customer then sees the delivery progress at the carrier.
Which carriers are recognised?
DHL, DPD, GLS and Hermes get a tracking link; other carriers are named with the tracking number.
What if the parcel is really lost?
Then the AI hands over to your team, with a summary and the order next to it. Investigation and replacement stay with humans.
Does it work on WhatsApp and email too?
Yes, in every channel the brand uses: web chat, email, WhatsApp, Instagram, Facebook and Amazon.
Goes well with
JTL-Wawi integrationOrder lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.
Billbee integrationOrders, customer record and invoices from Billbee with your API access. Nothing to install.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
Sendcloud integrationParcel status from Sendcloud in the customer record; the AI answers “Where is my parcel?” with the current status.
Shipcloud integrationShipment status from Shipcloud in the customer record; the AI answers “Where is my parcel?” for every carrier.- All integrationsShop, ERP, marketplaces, shipping and service
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