Talkward × Shopware 6
AI customer service for Shopware 6
Talkward reads orders, customers and invoices from Shopware 6 via an integration with read rights, no plugin from the store. The AI answers order questions via chat, email and WhatsApp, your team takes care of the rest.
Sound familiar? Three moments from everyday Shopware life.
Shopware 6 knows every order in every sales channel. Customer service still lives in the mailbox.
Three sales channels, one support mailbox.
Brand A writes via one storefront, brand B via the other. In the mailbox everything looks the same, and nobody knows who means which order.
“Can I still change the delivery address?”
The order is “in progress”, so it is still possible. But only whoever is looking at the admin right now knows that, and they have gone home.
Invoice as PDF, please.
Open the admin, find the order, download the document, attach it. The same exercise every week.
Talkward replies with the order status from Shopware, attaches existing invoices and hands change requests to your team, with full context.
Three cases from everyday Shopware life
Where the integration takes work off your team.
Orders, customers and documents come read-only from the Shopware admin. These are the cases that are done without an admin login.
Change the address before the parcel ships
The customer asks in chat whether they can still change the delivery address. The AI sees in Shopware: status “in progress”, so yes, and hands over to your team with order number and request. No searching, no asking back.
Invoice as PDF, without the admin
When a customer asks for their invoice, Talkward fetches the existing document from Shopware and attaches it, by the AI or with one click from the customer record. Only to the verified address.
Two brands, one store
Brand A and brand B run as sales channels in the same Shopware. Each brand in Talkward sees only its channels, with its own inbox, widget and AI agent. The access is entered once.
How the integration worksIntegration in the Shopware admin, no plugin.
Shopware 6 ships with “Integrations”: a key pair with a role you give read rights only. Talkward uses it to fetch a short-lived token and reads orders, customers and documents via the Admin API. Nothing is installed, nothing in the store is changed.
Role with read rights only
You create a role “Talkward” in the admin with read rights for orders, customers and sales channels. Talkward gets nothing more.
The secret stays secret
Access ID and secret are stored encrypted on our servers. The token is valid for about ten minutes and is renewed when needed.
Sales channels per brand
One shop, several brands: the second brand reuses the first brand’s access, and each brand picks its sales channels.
Verification before every answer
Order number plus email address or postcode. Guest orders too, but never without this check.
- Connection
- Integration in the Shopware admin (Admin API, role with read rights), no plugin
- Access
- Orders, customers, sales channels, invoices (read-only)
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer record from Shopware, next to every conversation.
Orders with status, sales channel, tracking number and existing invoices. For net orders (B2B) Talkward calculates line items correctly. The record builds as soon as Talkward recognises the customer.
- Order number
- Status
- Sales channel
- Tracking number
- Invoice
- sofia@example.com
- Shipping address
- Lindenallee 3, 50674 Cologne
- Revenue
- €241.00 (3 orders)
- Sales channel
- Storefront EN
Set up in four steps.
Everything in the Shopware admin and in Talkward, no store, no developer. Ten minutes.
Create the role
In the admin under Settings › System › Users & permissions, create a role “Talkward” with read rights for orders, customers and sales channels.
Screenshot to followCreate the integration
Under Settings › System › Integrations, create an integration “Talkward” with this role. Shopware shows access ID and secret once.
Screenshot to followEnter it in Talkward
Under Extensions › Shopware, enter shop address, access ID and secret for the brand. Talkward fetches a token and reads one order as a test.
Screenshot to followPick sales channels
Tick the sales channels per brand (none = all) and decide whether invoice copies may be sent.
Screenshot to follow
Ticket system plugin or Talkward?
The Shopware Store has classic ticket system extensions. The difference lies in AI and channels.
As of 25 September 2026. Statements about extensions in general; check the specific extension in the Shopware Store. Sources: Shopware Store.
“Shopware as data source” extension
no extra costfrom Professional, provisional, net
All plans and prices- Order lookup by the AI, with verification of number plus email or postcode
- Customer record with orders, status, sales channel and tracking numbers
- Invoice copies as PDF if you switch it on
- Several brands via sales channels, cancellable monthly
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about the Shopware integration
Question not listed? Write to us at hey@talkward.app.
Do I need an app from the Shopware Store?
No. Shopware 6 ships with “Integrations”. You create a role with read rights and an integration, then enter access ID and secret in Talkward.
Does it work with Shopware 5?
No. Shopware 5 has been unmaintained since July 2024; Talkward only connects Shopware 6.
Several brands in one shop?
Yes. A Shopware shop often serves several sales channels. The second brand reuses the first brand's access, and each brand picks its sales channels.
Can the AI send invoices?
Yes, if you switch it on: Talkward fetches the existing invoice document from Shopware and attaches it. It never generates new documents.
I have JTL-Wawi and Shopware. Which one wins?
JTL comes first: if the brand is mapped to a Wawi shop, the source stays JTL. Shopware can then act as a second source for brand-new orders the Wawi has not fetched yet.
What does the Shopware integration cost?
Nothing extra. “Shopware as data source” is included from Professional. All prices are provisional and net.
Goes well with
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.
JTL-Wawi integrationOrder lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.
LiveTranslateCustomers write in their language, your team reads and replies in yours. Both directions.
Sendcloud integrationParcel status from Sendcloud in the customer record; the AI answers “Where is my parcel?” with the current status.- All integrationsShop, ERP, marketplaces, shipping and service
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