Switch in a few clicks
Switch to Talkward. Bring everything.
Conversations, contacts, team, snippets and help articles: you create a key in your old tool, Talkward brings the rest over in the background. You keep working in the meantime.
Every plan, no extra cost · Read-only · Undo any time
Already a customer? Start your move in Talkward
Move from ZendeskRunning in the background
- Team 6
- Departments 2
- Snippets 84
- Help articles 37
- Contacts 9,412
- Conversations 14,512 of 21,340
You can already work. New messages arrive as usual.
Talkward · #generalYour move from Zendesk is done: 21,340 conversations and 9,412 contacts are now in Talkward.
Eight toolsSwitch from here.
Pick your current tool in Talkward and the page guides you step by step. Here is what comes along, what does not and how long it takes.
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Zendesk
What comes alongTickets with every message, internal note and attachment, plus customers, team, groups, macros and help center articles.
- Time
- Roughly 3,000 to 10,000 tickets per hour, depending on your Zendesk plan.
- You need
- An OAuth client from the Admin Center (admin access).
What stays behind
Triggers, automations, views, SLAs and satisfaction ratings. We skip deleted tickets; help center articles come in the main language and only published ones.
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Crisp
What comes alongConversations with every message, note and file, plus contacts, your team with inboxes and help articles. Drop in the export file of your shortcuts and they are snippets right away.
- Time
- Crisp allows 10,000 requests a day, enough for about 3,000 to 4,000 conversations daily. Large accounts move over several days.
- You need
- An API token from Workspace Settings (workspace owner).
What stays behind
Bot flows, campaigns and analytics.
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Superchat
What comes alongWhatsApp, Instagram, Facebook, email and live chat conversations with every message, note and file, plus contacts, team, inboxes and templates. If you have an FAQ page, your AI agent reads it from its address.
- Time
- About 4,000 to 6,000 conversations per hour.
- You need
- An API key from Settings › Integrations (admin).
What stays behind
Contact lists and campaigns. WhatsApp templates stay with Meta and get approved again in Talkward; your internal templates move as snippets.
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Freshdesk
What comes alongTickets with every reply, internal note and attachment, plus contacts, team, groups, canned responses and knowledge base articles. Archived tickets come along at the end.
- Time
- Roughly 3,000 to 10,000 tickets per hour, depending on your plan; the archive follows more slowly. On the free plan Freshdesk blocks access entirely.
- You need
- Your API key from profile settings (admin).
What stays behind
Automations, SLAs, satisfaction surveys, spam and deleted tickets. Articles in the main language.
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Gorgias
What comes alongTickets with every message and internal note, plus customers, team members, teams and macros. Your AI agent reads your help center from its address.
- Time
- About 4,000 conversations per hour, since Gorgias allows only two requests per second.
- You need
- A REST API key from settings (admin).
What stays behind
Rules, views and satisfaction surveys. Macros come over as reply text.
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Intercom
What comes alongConversations with every message, note and Fin answer, plus contacts, team members, teams, macros and help articles.
- Time
- About 5,000 conversations per hour.
- You need
- An access token from your own app in the Developer Hub.
What stays behind
Workflows, series, ratings and ticket forms. Deleted or redacted content stays out.
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Help Scout
What comes alongConversations with every message, note and attachment, plus customers, users, teams, saved replies and, if you like, your help articles.
- Time
- About 5,000 conversations per hour (Standard plan; faster on Plus and Pro).
- You need
- Your own app under “My apps” (owner or admin), plus the Docs key for help articles.
What stays behind
Workflows, ratings, reports and inbox routing rules.
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Trengo
What comes alongTickets from every channel with messages, notes and attachments, plus contacts, users, teams, quick replies and help articles.
- Time
- About 4,000 conversations per hour.
- You need
- A REST API token from “Apps & Integrations” (administrator).
What stays behind
Journeys, flowbots, rules and ratings. Tickets marked as spam stay out; for emails we take the text without the quoted history.
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Your tool is missing?
Tell us where you are coming from. We build the next moves for the tools people ask about most. Until then, Claude or ChatGPT can bring over your old conversations through the Talkward MCP server (from Professional).
What comes alongNot just the conversations.
Everything lands where you would look for it in Talkward. Conversations keep their original time, open ones stay open.
Conversations
With every message, internal note, attachment, status, tag and assignee. They land in your inbox, open ones stay open.
Contacts
Name, email, phone, company, notes, tags and custom fields. Under Contacts, with all of the person’s conversations.
Team
Your colleagues get an invitation by email, so assignments find their person again.
Departments
Groups and teams from your old tool, with their members, under Team › Departments.
Snippets
Macros and saved replies, available with / in the reply box. Identical texts are not added twice.
Help articles
Your help center becomes your AI agent’s knowledge. It answers with your own answers from day one.
How the move worksFour steps, none of them technical.
Pick your tool
Setup right after sign-up asks whether you are switching. Or open Settings › Move to Talkward later.
Create a key
The page shows every click in your old tool and takes you to the right screen with one button. Talkward checks the key right away.
Choose and start
You see how much is waiting and a real conversation from your account as a preview. You pick the time range and brand.
Switch over
Once everything is in, Talkward tells you in team chat. Connect mailbox, chat and WhatsApp and fetch whatever arrived since with one click.
No riskYour old tool stays as it is.
Read-only
Talkward changes nothing in your old tool. It keeps running until you have switched over.
No customer notices
Moved conversations trigger no automations, no emails and no AI replies.
Key encrypted
The key is stored encrypted on servers in Nuremberg and deleted after 30 days, or right away if you like.
Undo any time
One click undoes the move: conversations gone, snippets as before, help articles out of the knowledge.
What you set up freshWorkflows, rules, channels.
No tool hands out triggers, automations, views, SLAs, ratings or reports through its API. In Talkward you describe a workflow in one sentence and the AI builds the automation. You connect mailbox, chat window and WhatsApp once; your number stays the same.
After the move Talkward asks whether anything is missing. What you name goes straight to the Talkward team, and we improve the move.
Questions about switching
Question not listed? Write to us at hey@talkward.app.
What does the move cost?
Nothing. The move is included in every plan at no extra cost. Whatever your plan cannot do is left out of the selection and can follow after a plan change.
How long does it take?
Depending on the tool and plan, roughly 3,000 to 10,000 conversations per hour. A store with two years of customer service is usually over in a few hours. Crisp allows only 10,000 requests a day, so large Crisp accounts take several days.
Can I keep working in the meantime?
Yes. The move runs in the background, even if you close the page. New messages arrive in Talkward as usual, and if the old tool slows down, Talkward continues at the same point afterwards.
What about messages that reach the old tool during the move?
As long as your old tool is still running, “Fetch” brings over everything that arrived since the move. Nothing already moved comes twice.
Will my customers get emails or messages?
No. Moved conversations trigger no automations, notifications or AI replies. Only your team gets an invitation, if you want.
Do I need someone from IT?
No. You need admin rights in the old tool and a few minutes for the key. The page in Talkward shows you every click.
Can I undo the move?
Yes, with one click: the moved conversations disappear, snippets are as before, help articles leave the knowledge. Contacts and invitations already sent stay. Nothing changes in the old tool anyway.
My tool is not on the list. What now?
Tell us in Talkward under Settings › Move to Talkward or by email. Until there is a move for it, Claude or ChatGPT can bring over your old conversations through the Talkward MCP server.
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