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TalkwardPrestaShop LogoTalkward × PrestaShop

AI customer service for PrestaShop

PrestaShop merchants often sell to several countries. Talkward translates every message both ways, bundles chat, email and WhatsApp and answers from your knowledge base, labelled as AI.

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NordriegelAI assistant replies instantly
Web chat

Hi! How long does shipping to Austria take?

AI reply

To Austria 2 to 4 working days with DHL, free from €60.

Thanks. And where is my order 4711?

Handed over to the teamReason: Order status, no PrestaShop integration
  • Order 4711
  • Question: delivery status
  • Customer: Sara L.
Mira

Hi Sara, your parcel left yesterday. I will email you the tracking number in a minute.

AI replies labelled, data in Nuremberg

Write a message

Sound familiar? Three moments from everyday life with PrestaShop.

Typical for stores with customers in France, Spain, Italy and Germany.

  1. The question comes in French, the team speaks German.

    Open the translator, paste the reply, translate back, hope. LiveTranslate shows the message in your language and sends your reply in French.

  2. Saturday, 10 pm, three emails from Spain.

    By Monday there are six. The AI answers shipping times and returns immediately, in the customer’s language.

  3. The chat module from the Addons store wants money and permissions.

    Talkward needs no module: one line of script in the footer, no database access, no updates that break the theme.

Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. PrestaShop stays as it is.

How the connection worksWidget and channels today, order data via automations.

Talkward does not read orders from PrestaShop. The widget runs in any PrestaShop theme; email, WhatsApp, Instagram and Facebook work independently of the store. Zapier and Make offer PrestaShop apps, n8n reaches the webservice API: a new order can trigger a confirmation from Talkward or appear as a field on the conversation. Order questions are handed to your team by the AI.

  • Available today: widget and every channel

    One script line via the “Custom code” module (HTML/JS in the footer) or in the theme file footer.tpl. Email, WhatsApp, Instagram and Facebook do not need PrestaShop at all.

  • AI from your knowledge base

    Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.

  • Order data via automations

    PrestaShop → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from PrestaShop until the integration exists.

  • Data in Europe

    Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.

Connection
Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
Access
Brand knowledge base; fields, notes and contacts from PrestaShop via automations
Processing
Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.

Customer and history next to every conversation.

Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from PrestaShop, such as order number and status, sit next to them once an automation sets them.

  • Customer
  • Channel
  • Conversation history
  • Fields from PrestaShop
  • Notes
SL
Sara LindnerCustomer since 2026 · Nordriegel
PrestaShop
Email
sara@example.com
Channel
Web chat, email
Field from PrestaShop
Order 4711, shipped
Last contact
today, web chat

Set up in three steps, today.

Widget and channels do not need a PrestaShop integration. This is how you start now; an automation for order data is added when you want it.

  1. Add the widget

    Paste the script line from Talkward via the “Custom code” module (HTML/JS in the footer) or in the theme file footer.tpl. Done, the chat is there.

    Screenshot to follow

  2. Connect channels

    Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.

    Screenshot to follow

  3. Fill the knowledge base

    Shipping, returns, products: the AI answers from it and hands order questions to your team.

    Screenshot to follow

Talkward with PrestaShop

no extra costfrom Free, provisional, net

Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.

All plans and prices
  • Live chat in PrestaShop, today
  • Email, WhatsApp, Instagram, Facebook in one inbox
  • AI from the knowledge base, labelled
  • Confirmations and fields from PrestaShop via automations
  • Servers in Nuremberg (ISO 27001)
  • Data processing agreement
  • AI replies labelled (EU AI Act)
  • Extensions cancellable monthly

Questions about PrestaShop

Question not listed? Write to us at hey@talkward.app.

Is there a ready-made PrestaShop integration for order data?

Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, PrestaShop can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.

How does the chat widget get into PrestaShop?

One script line via the “Custom code” module (HTML/JS in the footer) or in the theme file footer.tpl. The widget loads only when the customer opens the chat and changes nothing in the design.

What can the AI do without order data?

Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.

Where is my data stored?

Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.

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hey@talkward.app

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