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TalkwardChatGPT LogoTalkward × ChatGPT

ChatGPT as a block in every automation

The block “ChatGPT fragen” sends an instruction and the conversation history to ChatGPT and has the answer in seconds: extract inquiries, rate mood and churn risk, draft replies in your brand voice. With “Answer as JSON” the values go straight into contact fields and conditions.

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NordriegelAI assistant replies instantly
Email

Hello, we are planning a staff party on 14 November and need around 350 bars. Budget about €700. Best regards, Weber & Partners LLP

ChatGPT fragen · answer as JSON
0
firma,Weber & Partners LLP
1
menge,350
2
budget,€700
3
termin,2026-11-14
4 contact fields set

Quantity above 200 · lead created in Salesforce

Jonas · Sales

Hello Ms Weber, 350 bars by 14 November work. The quote follows today.

Write a message

Sound familiar? Three places where automations used to guess.

Conditions check words. Customers write in full sentences, with typos, in other languages and between the lines.

  1. The big inquiry looks like any other.

    Quantity, budget and date hide somewhere in the third paragraph. Until someone types them up, the inquiry sits in the inbox for a day.

  2. The anger comes politely.

    A regular customer writes kindly, but for the third time about the same thing. No keyword fires, and the team lead finds out after the cancellation.

  3. The reply does not sound like you.

    A question in Italian comes in via Instagram. Translating is quick, but the tone of the reply does not fit the brand.

With ChatGPT as a block your automation reads what is meant and decides accordingly. What ChatGPT should do is up to your instruction.

Three automationsChatGPT answers, the flow carries on.

“ChatGPT fragen” does not wait for people. The answer is ready after a few seconds as {{chatgpt.antwort}}, with “Answer as JSON” also field by field, for example {{chatgpt.json.menge}}. Outputs: weiter and fehler.

NordriegelAI assistant replies instantly
Email

Hello, we are planning a staff party on 14 November and need around 350 bars. Budget about €700. Best regards, Weber & Partners LLP

Lead created in Salesforce · assigned to sales

Jonas · Sales

Hello Ms Weber, 350 bars by 14 November work. The quote follows today.

Extract and route inquiriesLead created in 3 seconds
weiterfehleryesno
TriggerNew message

Email · Weber LLP

ChatGPT Logo
ChatGPT fragenRead inquiry · JSON

menge 350 · budget €700

Edit contactCompany, quantity, date

4 fields set

ConditionQuantity above 200

yes

Salesforce Logo
SalesforceCreate lead

Lead · sales

Set labelSegment “Small order”
Change conversationTo the team
ChatGPT Logo
ChatGPT fragengpt-5 · answer as JSON
weiter
  1. "firma": "Weber & Partners LLP"
  2. "menge": 350
  3. "budget": "€700"
  4. "termin": "2026-11-14"

The other way roundTalkward in ChatGPT.

In ChatGPT you add Talkward as a connector in developer mode. Then ask ChatGPT about your inbox, for example “Who has been waiting for a reply since yesterday?”, and ChatGPT uses the tools of the Talkward MCP server to do it.

  • gespraeche_suchen
  • gespraech_lesen
  • kontakte_suchen
  • kontakt_lesen
  • auftraege_offen
  • notiz_schreiben
  • antwort_senden
  • status_setzen
  • tags_setzen
  • auftrag_abschliessen

Blue: tools that change something. With a “read only” key ChatGPT sends no replies to customers. All about the MCP server

ChatGPT Logo
ChatGPTConnector: Talkward
MCP

Who asked about the night cream this week and has no answer yet?

talkward · gespraeche_suchen

ChatGPT Logo

Three open conversations: Chiara (Instagram, since yesterday), Martin (email, since Monday) and Aylin (web chat, since this morning). All ask about sensitive skin.

Tag them “night cream” and summarise the questions for the knowledge base.

talkward · tags_setzen × 3

ChatGPT Logo

Done. Suggestion for the knowledge base: “The night cream is fragrance-free and suits sensitive skin.”

Ask anything

What ChatGPT does in the flow

Four tasks, one instruction each.

You write into the block what ChatGPT should do. Talkward sends the conversation history along.

  1. Extract inquiries

    Company, quantity, budget and date as JSON fields, straight into contact fields. A condition like “quantity above 200” routes big inquiries to sales.

  2. Rate mood and risk

    ChatGPT rates mood and churn risk. On “high” the automation sets a label, leaves a proposal as a note and notifies the team lead.

  3. Translate and rephrase

    A draft in the customer’s language and your brand’s voice, as a note for approval.

  4. Look things up in the inbox

    If you allow the Talkward tools, ChatGPT reads other conversations or the contact before answering. Only what the key allows.

How it worksInstruction in, answer straight back.

The block calls the OpenAI API with your own key. The conversation history and the chosen model go along with the instruction, gpt-5 is preset. The answer is ready immediately as {{chatgpt.antwort}}, with “Answer as JSON” also every field on its own. If the call fails, the flow continues at the output fehler.

  • Your OpenAI key

    The key is stored encrypted as an automation secret. OpenAI bills the usage through your account.

  • Model of your choice

    gpt-5 is preset, and you pick another model in the block. Instruction and history go along with every run.

  • Answer as JSON

    Fields like firma, menge or risiko are available on their own, for conditions, contact fields and messages.

  • Talkward tools if you like

    Optionally ChatGPT uses the Talkward MCP server, for example to read other conversations. Only with what the key allows.

Connection
OpenAI API with your own key, stored encrypted as an automation secret; optional Talkward MCP server
Access
Instruction and conversation history of the automation run; with MCP also what the key allows
Processing
Talkward: Nuremberg (ISO 27001). ChatGPT: OpenAI in the USA, under your own DPA. The block does not run in brands with “Europe only”.

An email becomes a record.

With “Answer as JSON” the automation writes the fields into the contact. Your team sees them in the customer record, and conditions and Salesforce work with them.

  • Instruction
  • Model
  • {{chatgpt.antwort}}
  • JSON fields
  • Contact fields
  • Output weiter, fehler
WP
Weber & Partners LLPEmail · staff party inquiry
ChatGPT
Company
Weber & Partners LLP
Quantity
350
Budget
€700
Date
14 Nov 2026
Lead
Salesforce · sales

Set up in four steps.

The add-on is included from Professional at no extra cost. You need an API key from OpenAI.

  1. Switch on the add-on

    Under Settings › Add-ons switch on the “ChatGPT” add-on.

  2. Store the keys

    Save your OpenAI API key as an automation secret, Talkward stores it encrypted.

  3. Add Talkward in ChatGPT

    Optional: in ChatGPT’s developer mode create a connector with the URL https://chat.talkward.app/api/mcp and “Sign in with Talkward”. You choose the rights, “Notes only” is recommended.

  4. Drag the block into an automation

    Drag “ChatGPT fragen” onto the canvas, write the instruction, pick the model and “Answer as JSON”, connect weiter and fehler.

“ChatGPT” add-on

no extra costfrom Professional, provisional, net

No extra cost from Professional. OpenAI bills the usage through your own API key.

All plans and prices
  • Block “ChatGPT fragen” with model choice
  • Answer as {{chatgpt.antwort}} or as JSON fields
  • Outputs weiter and fehler
  • Optionally with the Talkward tools via MCP
  • Talkward as a connector in ChatGPT
  • Servers in Nuremberg (ISO 27001)
  • Data processing agreement
  • AI replies labelled (EU AI Act)
  • Extensions cancellable monthly

Questions about the ChatGPT integration

Question not listed? Write to us at hey@talkward.app.

What does the ChatGPT add-on cost?

Nothing extra at Talkward, included from Professional. OpenAI bills the usage through your own API key, at your plan there.

Which model does the block use?

gpt-5 is preset, and you can pick another one in the block. Instruction and conversation history go along with every run, and the answer is ready immediately as {{chatgpt.antwort}} for the next blocks.

What does “Answer as JSON” do?

ChatGPT then answers with fields instead of prose. Every field is available on its own, for example {{chatgpt.json.menge}}, for conditions, contact fields or the next message.

What is ChatGPT allowed to do in Talkward?

In the block ChatGPT receives the instruction and history and answers; your next blocks decide what happens with the answer. If you allow the Talkward tools, ChatGPT can only do what the key allows, and “read only” is possible. Everything shows in the conversation.

Where is the data processed?

OpenAI is a provider in the USA. You sign the data processing agreement with OpenAI. Your key is stored encrypted as an automation secret. In brands with “Europe only” the block does not run.

Why ChatGPT when Talkward already has an AI agent?

Talkward’s AI agent answers customers with your knowledge. “ChatGPT fragen” is a tool inside the automation: extract, rate, rephrase, with your own account and model.

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