Talkward × Bildschirmansicht
See where the customer is stuck right now
See live the store page your customer is stuck on, with scrolling and clicks. Instead of asking “where exactly are you?”, you see it as soon as the customer clicks “Allow” in the chat window. Inputs stay masked, nothing is stored, and they can stop at any time.
Sound familiar? Three moments where describing is not enough.
The customer sees something your team does not. So they describe it, and your team guesses what they mean.
“The voucher does not work.”
Wrong field, expired code, minimum order not reached or a typo? Your team asks four times and the customer abandons the purchase.
“There is no continue button.”
On which page, in which browser, with which cart? Your team clicks through its own store and finds nothing, because on their side everything looks fine.
The configuration is off.
Size, colour, accessories, engraving: the customer picked the wrong option somewhere and asks why the price is wrong. Without seeing the page, it is guesswork.
With screen view your team asks, the customer allows with one click, and your team sees their page live and tells them where to click. Inputs stay masked throughout.
Three cases from the chat
Where looking saves the sale.
Your team member asks in the contact profile, the customer allows in the chat window. The view only runs while somebody is watching, and the customer sees a notice with “Stop” the whole time.
Voucher in the wrong field
Your team sees: the code sits in the “note” field. One message, “please put it in the field below”, and the order goes through. What the customer types stays masked.
Button off the screen
On the phone the continue button is hidden under the cookie bar. Your team sees it in seconds and tells the customer instead of searching the store itself. And a hint for your store developer on the side.
Wrong option in the configurator
The price is off because engraving is ticked. Your team sees the selection live, explains it, and the customer orders with confidence.
How the view worksLive image of the page, inputs masked.
The chat widget already tells Talkward which page a visitor is on. When a team member requests screen view, the chat window shows the customer who wants to see what and why, with “Allow” and “No, thanks”. Only after allowing does the widget transmit the page structure with scrolling and clicks, like a live image, not as video. Everything the customer types into form fields is masked. Areas of your store nobody should see, you exclude entirely. The view only runs while your team member is watching; the data is deleted after ten minutes at the latest.
Inputs stay masked
Everything the customer types into fields is masked: name, address, payment details, passwords. Your team sees where they type, never what.
Exclude areas
Account area, checkout or other parts of your store you take out of the view entirely. There your team only sees a grey area.
Nothing is stored
The view only runs while your team member is watching. There is no recording; the transmitted data is gone after ten minutes at the latest.
Only with consent, stop any time
The view only starts once the customer clicks “Allow” in the chat window. While it runs they see a notice with “Stop”; closing the chat ends it. Request, consent and end are logged as lines in the conversation. To inform your customers you get a template paragraph for your privacy policy.
- Connection
- Live view of the customer’s store page from the chat widget, after their consent in the chat window
- Access
- Page structure, scrolling and clicks; inputs masked, areas excludable, nothing stored
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
In the contact profileWho is in the store right now, and where.
For web chat customers the contact profile shows whether they are online right now and which page is open. One click on “Request screen view” sends the request into the chat window; once the customer allows, the live view runs next to it. Request, consent and end sit in the conversation, what your team saw it records as a note.
- Online now
- Open page
- Recently visited
- Requested by
- Duration
- Note
- Online now
- Yes, cart
- Recently visited
- Home, Peanut Crunch 12-pack, cart
- View
- Requested by Mira, allowed, 2 minutes
- Note
- “Voucher was in the note field”
Set up in three steps.
From Basic, €19 per month. Nothing to install, the chat widget brings everything.
Enable the extension
In Talkward under Extensions switch on “Screen view”. You get the template paragraph with which you inform your customers in your privacy policy.
Screenshot to followExclude areas
Define checkout, account area or other pages that are never transmitted. Input fields are masked everywhere without any setting.
Screenshot to followRequest the view
In the web chat with a customer who is in the store right now, click “Request screen view” in the contact profile. The customer clicks “Allow”, then the view runs. Closing ends it, on your side or theirs.
Screenshot to follow
“Screen view” extension
€19/ month, from Basic, provisional, net
€19 per month, from Basic, cancel monthly. Web chat only.
All plans and prices- Live view of the customer’s store page with scrolling and clicks
- Inputs masked, areas can be excluded
- No recording, data deleted after ten minutes at the latest
- Only with the customer’s consent in the chat window, stop any time, logged in the conversation
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about screen view
Question not listed? Write to us at hey@talkward.app.
Does my team see what the customer types?
No. Everything the customer types into fields is masked: name, address, payment details, passwords. Your team sees where they type, never what. Whole areas such as checkout you exclude in addition.
Is the view stored?
No. It only runs while your team member is watching. There is no recording; the transmitted data is deleted after ten minutes at the latest.
Does the customer have to consent?
Yes. Your team member asks, the customer sees in the chat window who wants to see what and why, and clicks “Allow” or “No, thanks”. Only then does the transmission start. While it runs they see a notice with “Stop”; closing the chat ends it. Request, consent and end are logged as lines in the conversation. You additionally inform about it in your privacy policy; you get a template paragraph when switching it on.
Does it work on WhatsApp or email?
No, only in the web chat, and only when the customer is in the store right now. Other channels have no page that could be viewed.
What does screen view cost?
€19 per month, from Basic, cancel monthly. All prices are provisional and net.
Goes well with
CallsCustomers call straight from the chat window, no phone number. Your team picks up in the inbox.
Video callsThe customer shows the product to the camera, your team sees at once what is going on. Voice calls included.
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
Three details, no commitment. We will get back to you personally within two working days.