Delete account

Last updated: 29 October 2026

This page explains how to have your Talkward account deleted. It applies to the web interface at chat.talkward.app and to the Talkward app for iOS and Android, because both use the same account.

You work in a retailer’s team

Your access belongs to the retailer’s workspace. A person with admin rights blocks it under Settings › Team with Deactivate. All sessions end immediately, including in the app.

If you also want us to delete your personal data (name, email address, profile picture, device identifiers for notifications), write to support@talkward.app from your account’s address with the subject “Delete account”. Messages you wrote in conversations with customers are part of the retailer’s records. The retailer decides about them.

You created the workspace

Cancel your subscription under Settings › Billing. After the contract ends you can export your data for another 30 days. After that we delete the workspace with all conversations, contacts, brands and accounts.

If you are on the free plan or want it done sooner, write to support@talkward.app from your account’s address with the subject “Delete workspace”.

What happens next

• We confirm your request by email and delete within 30 days.
• We keep invoices and accounting records for as long as commercial and tax law require, at most ten years.
• The data disappears from backups as soon as these are overwritten on schedule.

Only removing the app from your device

Uninstalling the app only removes the data on your device. Your account remains until you request deletion as described above.

More about how we handle your data is in the privacy policy.