Talkward × weclapp
AI customer service for weclapp
weclapp runs orders, stock and customers. Talkward runs the conversations: chat, email, WhatsApp and Instagram in one inbox, AI replies from your knowledge base, handover to your team with a summary.
Sound familiar? Three moments from everyday life with weclapp.
Typical for merchants and manufacturers running orders, stock and CRM in one cloud ERP.
The customer is in weclapp, the conversation in Outlook.
Whoever replies first searches for the customer. Talkward shows name, channel and all previous conversations next to the message.
B2B customers want a callback, not chats.
Calls and video calls run in Talkward straight from the conversation, with a note afterwards, without a phone system.
Order number on the conversation.
weclapp has a REST API and a Zapier app: on a new order, Zapier or n8n sets number and status as a field on the conversation.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. weclapp stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from weclapp. The widget runs in the connected store; email, WhatsApp, Instagram and Facebook work independently of the ERP. Zapier offers a weclapp app, Make and n8n reach the REST API: a new order can trigger a confirmation from Talkward or appear as a field on the conversation. Order questions in the chat are handed to your team by the AI.
Available today: widget and every channel
One script line in the store connected to weclapp (Shopware, WooCommerce, Shopify), in the theme footer. Email, WhatsApp, Instagram and Facebook do not need weclapp at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order data via automations
weclapp → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from weclapp until the integration exists.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from weclapp via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from weclapp, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from weclapp
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from weclapp
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a weclapp integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward in the store connected to weclapp (Shopware, WooCommerce, Shopify), in the theme footer. Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with weclapp
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in weclapp, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Confirmations and fields from weclapp via automations
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about weclapp
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made weclapp integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, weclapp can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.
How does the chat widget get into weclapp?
One script line in the store connected to weclapp (Shopware, WooCommerce, Shopify), in the theme footer. The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
APIConnect your own systems: read conversations, send messages, set fields, webhooks. Documented, your own keys.
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.- All integrationsShop, ERP, marketplaces, shipping and service
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