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TalkwardSquarespace LogoTalkward × Squarespace

AI customer service for Squarespace Commerce

Squarespace stores look good and rarely have a support team. Talkward gives you one inbox for chat, email, WhatsApp and Instagram and an AI that answers standard questions from your knowledge base.

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NordriegelAI assistant replies instantly
Web chat

Hi! How long does shipping to Austria take?

AI reply

To Austria 2 to 4 working days with DHL, free from €60.

Thanks. And where is my order 4711?

Handed over to the teamReason: Order status, no Squarespace integration
  • Order 4711
  • Question: delivery status
  • Customer: Sara L.
Mira

Hi Sara, your parcel left yesterday. I will email you the tracking number in a minute.

AI replies labelled, data in Nuremberg

Write a message

Sound familiar? Three moments from everyday life with Squarespace.

Typical for design brands, studios and small labels with a beautiful store and little time.

  1. The widget has to match the brand.

    Colour, shape, position and texts of the chat button are set in Talkward, with a preview for desktop and phone. It lives in its own area, your design stays untouched.

  2. Contact form emails get lost.

    They land in the Gmail inbox between newsletters. Talkward fetches the mailbox, links replies to the conversation and reminds you.

  3. Customers from the US and from Germany.

    The AI answers everyone in their language, LiveTranslate translates both ways for your team.

Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. Squarespace stays as it is.

How the connection worksWidget and channels today, order data via automations.

Talkward does not read orders from Squarespace. The widget runs via code injection on every page; email, WhatsApp, Instagram and Facebook work independently of the store. Zapier offers a Squarespace app, Make and n8n reach the Commerce API: a new order can trigger a confirmation from Talkward. Order questions in the chat are handed to your team by the AI.

  • Available today: widget and every channel

    One script line under Settings › Advanced › Code injection in the “Footer” field. Email, WhatsApp, Instagram and Facebook do not need Squarespace at all.

  • AI from your knowledge base

    Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.

  • Order data via automations

    Squarespace → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from Squarespace until the integration exists.

  • Data in Europe

    Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.

Connection
Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
Access
Brand knowledge base; fields, notes and contacts from Squarespace via automations
Processing
Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.

Customer and history next to every conversation.

Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from Squarespace, such as order number and status, sit next to them once an automation sets them.

  • Customer
  • Channel
  • Conversation history
  • Fields from Squarespace
  • Notes
SL
Sara LindnerCustomer since 2026 · Nordriegel
Squarespace
Email
sara@example.com
Channel
Web chat, email
Field from Squarespace
Order 4711, shipped
Last contact
today, web chat

Set up in three steps, today.

Widget and channels do not need a Squarespace integration. This is how you start now; an automation for order data is added when you want it.

  1. Add the widget

    Paste the script line from Talkward under Settings › Advanced › Code injection in the “Footer” field. Done, the chat is there.

    Screenshot to follow

  2. Connect channels

    Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.

    Screenshot to follow

  3. Fill the knowledge base

    Shipping, returns, products: the AI answers from it and hands order questions to your team.

    Screenshot to follow

Talkward with Squarespace

no extra costfrom Free, provisional, net

Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.

All plans and prices
  • Live chat in Squarespace, today
  • Email, WhatsApp, Instagram, Facebook in one inbox
  • AI from the knowledge base, labelled
  • Confirmations and fields from Squarespace via automations
  • Servers in Nuremberg (ISO 27001)
  • Data processing agreement
  • AI replies labelled (EU AI Act)
  • Extensions cancellable monthly

Questions about Squarespace

Question not listed? Write to us at hey@talkward.app.

Is there a ready-made Squarespace integration for order data?

Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, Squarespace can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.

How does the chat widget get into Squarespace?

One script line under Settings › Advanced › Code injection in the “Footer” field. The widget loads only when the customer opens the chat and changes nothing in the design.

What can the AI do without order data?

Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.

Where is my data stored?

Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.

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Three details, no commitment. We will get back to you personally within two working days.

hey@talkward.app

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