Talkward × OXID eShop
AI customer service for OXID eShop
OXID stores are often custom-built and have been running for years. Talkward sits on top as a chat widget, without a module and without database access, and pulls email, WhatsApp and Instagram into the same inbox.
Sound familiar? Three moments from everyday life with OXID eShop.
Typical for B2B and B2C stores from Germany with in-house development.
Every module is a risk.
The store runs, the team fears updates. A support module that writes to the database is out of the question. Talkward writes nothing into the store.
B2B customers call because emails are too slow.
The call lands with sales, sales asks support, support searches for the email. One inbox with assignment and notes instead of hallway talk.
Response time as a sales argument.
Whoever replies within ten minutes in B2B gets the order. The AI answers standard questions immediately and hands quotes to a human.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. OXID eShop stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from OXID. The widget runs in any OXID theme; email, WhatsApp, Instagram and Facebook work independently of the store. Via OXID’s REST or GraphQL interface, Make or n8n can trigger a confirmation from Talkward on a new order or set a field on the conversation. Order questions in the chat are handed to your team by the AI.
Available today: widget and every channel
One script line in the theme file layout/footer.tpl or via a footer module. Email, WhatsApp, Instagram and Facebook do not need OXID eShop at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order data via automations
OXID eShop → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from OXID eShop until the integration exists.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from OXID eShop via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from OXID eShop, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from OXID eShop
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from OXID eShop
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a OXID eShop integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward in the theme file layout/footer.tpl or via a footer module. Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with OXID eShop
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in OXID eShop, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Confirmations and fields from OXID eShop via automations
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about OXID eShop
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made OXID eShop integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, OXID eShop can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.
How does the chat widget get into OXID eShop?
One script line in the theme file layout/footer.tpl or via a footer module. The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
- Live chat widgetChat widget in any store: one line of script, AI from the knowledge base, handover to the team.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
Three details, no commitment. We will get back to you personally within two working days.