Talkward × Odoo
AI customer service for Odoo eCommerce und ERP
Odoo keeps store, warehouse and invoices together. Talkward keeps the conversations together: chat, email, WhatsApp and Instagram in one inbox, AI replies from your knowledge base, handover to your team.
Sound familiar? Three moments from everyday life with Odoo.
Typical for companies running store, warehouse and accounting in Odoo.
Everything in Odoo, except support.
The Odoo live chat is a mailbox without AI. Talkward answers standard questions itself and hands over the rest with a summary.
B2B and B2C from the same system.
Dealer questions about tiered prices, consumer questions about shipping. Two brands in Talkward, two knowledge bases, one team.
The order should be on the conversation.
Via n8n or Make, Odoo writes number and status as a field on the conversation on a new order; your team sees it next to the message.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. Odoo stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from Odoo. The widget runs via the custom code of the Odoo website; email, WhatsApp, Instagram and Facebook work independently of the system. n8n and Make offer Odoo apps, Zapier reaches it via the XML-RPC interface: a new order can trigger a confirmation from Talkward or appear as a field on the conversation. Order questions in the chat are handed to your team by the AI.
Available today: widget and every channel
One script line in the website editor under Settings › Website › Custom code (footer). Email, WhatsApp, Instagram and Facebook do not need Odoo at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order data via automations
Odoo → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from Odoo until the integration exists.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from Odoo via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from Odoo, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from Odoo
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from Odoo
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a Odoo integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward in the website editor under Settings › Website › Custom code (footer). Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with Odoo
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in Odoo, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Confirmations and fields from Odoo via automations
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about Odoo
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made Odoo integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, Odoo can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.
How does the chat widget get into Odoo?
One script line in the website editor under Settings › Website › Custom code (footer). The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
APIConnect your own systems: read conversations, send messages, set fields, webhooks. Documented, your own keys.
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.- All integrationsShop, ERP, marketplaces, shipping and service
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