Talkward × Jimdo
AI customer service for Jimdo
Jimdo stores are run on the side. Talkward takes the routine off your hands: email and WhatsApp in one inbox, AI replies from your knowledge base, and with the Creator plan the chat widget on the site.
Sound familiar? Three moments from everyday life with Jimdo.
Typical for small shops and manufactories that maintain their site themselves.
Shop floor by day, online store by night.
Whoever stands in the shop cannot chat. The AI answers opening hours, shipping and returns; in the evening you only see the open cases.
Customers write on WhatsApp because it is easier.
The number is tied to the owner’s phone. With Talkward, WhatsApp Business runs in the inbox, with the same number, for the whole team.
Store emails go to the normal mailbox.
Order questions, newsletters and invoices all mixed up. Talkward fetches only the support mailbox and links replies to the conversation.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. Jimdo stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from Jimdo, and Jimdo has no open interface for orders. Email, WhatsApp, Instagram and Facebook work independently of the store; the chat widget can be added with Jimdo Creator via an HTML element, not with Jimdo Dolphin. Order questions are handed to your team by the AI, who look them up in the Jimdo dashboard.
Available today: widget and every channel
One script line with Jimdo Creator as an HTML element or under Settings › Edit › Head; Jimdo Dolphin does not allow custom code. Email, WhatsApp, Instagram and Facebook do not need Jimdo at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order questions with handover
The AI summarises the request and order number; your team looks it up in Jimdo and replies from Talkward.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from Jimdo via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from Jimdo, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from Jimdo
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from Jimdo
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a Jimdo integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward with Jimdo Creator as an HTML element or under Settings › Edit › Head; Jimdo Dolphin does not allow custom code. Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with Jimdo
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in Jimdo, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Handover with summary to your team
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about Jimdo
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made Jimdo integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Jimdo offers no open interface for orders; your team looks them up there. Tell us via the form if you need the integration.
How does the chat widget get into Jimdo?
One script line with Jimdo Creator as an HTML element or under Settings › Edit › Head; Jimdo Dolphin does not allow custom code. The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
- Live chat widgetChat widget in any store: one line of script, AI from the knowledge base, handover to the team.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
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