Talkward × IONOS
AI customer service for IONOS eCommerce (MyWebsite)
IONOS stores run with a site builder and an IONOS mailbox. Talkward fetches that mailbox, adds WhatsApp and Instagram, puts the chat widget on the site and lets the AI answer standard questions.
Sound familiar? Three moments from everyday life with IONOS.
Typical for starter stores from Germany with a site builder and an IONOS mailbox.
The IONOS mailbox overflows.
Order questions, spam, suppliers. Talkward connects to the mailbox via IMAP, fetches only new mail and recognises automatic messages.
The owner replies personally, at night.
The AI answers from the knowledge base, immediately and labelled. Whatever is tricky sits in the inbox in the morning with a summary.
Everything from the phone.
The Talkward app shows every message with push; replies go out via email, WhatsApp or chat, without the desktop.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. IONOS stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from the IONOS site builder, which offers no open interface for orders. Email (the IONOS mailbox via IMAP), WhatsApp, Instagram and Facebook work independently of the store; the chat widget goes on the site as an HTML widget. Order questions are handed to your team by the AI.
Available today: widget and every channel
One script line in the MyWebsite editor as an HTML widget at the end of the page or via the header settings. Email, WhatsApp, Instagram and Facebook do not need IONOS at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order questions with handover
The AI summarises the request and order number; your team looks it up in IONOS and replies from Talkward.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from IONOS via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from IONOS, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from IONOS
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from IONOS
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a IONOS integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward in the MyWebsite editor as an HTML widget at the end of the page or via the header settings. Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with IONOS
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in IONOS, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Handover with summary to your team
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about IONOS
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made IONOS integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. IONOS offers no open interface for orders; your team looks them up there. Tell us via the form if you need the integration.
How does the chat widget get into IONOS?
One script line in the MyWebsite editor as an HTML widget at the end of the page or via the header settings. The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
- Live chat widgetChat widget in any store: one line of script, AI from the knowledge base, handover to the team.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
WooCommerce integration“Talkward for WooCommerce” plugin: order status for the AI and customer record, connected with one click, even behind Cloudflare.- All integrationsShop, ERP, marketplaces, shipping and service
Secureyour seat.
Three details, no commitment. We will get back to you personally within two working days.