Talkward × Afterbuy
AI customer service for Afterbuy
Afterbuy sellers sell in many places at once. Talkward brings email, WhatsApp, Amazon buyer messages and the store chat into one inbox; the AI answers from your knowledge base, labelled.
Sound familiar? Three moments from everyday life with Afterbuy.
Typical for multichannel sellers with eBay, Amazon and their own store from one back office.
eBay, Amazon, store: three questions, one customer.
The same customer asks on Amazon and by email. Talkward recognises them by address and shows both conversations side by side.
The shipping status lives in Afterbuy.
Your team looks it up there; via the Afterbuy interface, n8n can write it as a field on the conversation, then it sits next to the message.
Amazon demands a reply within 24 hours.
The AI answers standard questions immediately, even at the weekend, and files tricky cases with a deadline in the inbox.
Talkward bundles chat, email, WhatsApp and Instagram in one inbox, with AI from your knowledge base and handover to your team. Afterbuy stays as it is.
How the connection worksWidget and channels today, order data via automations.
Talkward does not read orders from Afterbuy. Email, WhatsApp, Instagram, Facebook and Amazon buyer messages work independently of the back office; the widget runs in the connected store. Via the Afterbuy XML interface, n8n or Make can trigger a confirmation from Talkward on a new order or set a field on the conversation. Order questions are handed to your team by the AI.
Available today: widget and every channel
One script line in the store connected to Afterbuy (JTL-Shop, Shopware, WooCommerce, Gambio), in the theme footer. Email, WhatsApp, Instagram and Facebook do not need Afterbuy at all.
AI from your knowledge base
Shipping, returns, products, opening hours: texts, PDFs or your help page as a source. Every reply labelled, order questions go to the team.
Order data via automations
Afterbuy → Zapier, Make or n8n → Talkward: confirmation by email, order number and status as a field on the conversation, notes. No AI lookups from Afterbuy until the integration exists.
Data in Europe
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. “Europe only” option per brand.
- Connection
- Chat widget, email mailbox, WhatsApp, Instagram, Facebook; order data via Zapier, Make, n8n or the Talkward API
- Access
- Brand knowledge base; fields, notes and contacts from Afterbuy via automations
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
Customer and history next to every conversation.
Talkward recognises the customer by email, number or profile and shows all previous conversations. Fields from Afterbuy, such as order number and status, sit next to them once an automation sets them.
- Customer
- Channel
- Conversation history
- Fields from Afterbuy
- Notes
- sara@example.com
- Channel
- Web chat, email
- Field from Afterbuy
- Order 4711, shipped
- Last contact
- today, web chat
Set up in three steps, today.
Widget and channels do not need a Afterbuy integration. This is how you start now; an automation for order data is added when you want it.
Add the widget
Paste the script line from Talkward in the store connected to Afterbuy (JTL-Shop, Shopware, WooCommerce, Gambio), in the theme footer. Done, the chat is there.
Screenshot to followConnect channels
Connect email mailbox, WhatsApp, Instagram and Facebook to the brand. Everything lands in the same inbox.
Screenshot to followFill the knowledge base
Shipping, returns, products: the AI answers from it and hands order questions to your team.
Screenshot to follow
Talkward with Afterbuy
no extra costfrom Free, provisional, net
Widget and email from Free, every channel from Basic, AI replies from Professional. Zapier, Make and n8n at no extra cost from Professional.
All plans and prices- Live chat in Afterbuy, today
- Email, WhatsApp, Instagram, Facebook in one inbox
- AI from the knowledge base, labelled
- Confirmations and fields from Afterbuy via automations
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about Afterbuy
Question not listed? Write to us at hey@talkward.app.
Is there a ready-made Afterbuy integration for order data?
Not yet. Live chat, email, WhatsApp, Instagram and Facebook work immediately; the AI answers from your knowledge base and hands order questions to your team. Via Zapier, Make or n8n, Afterbuy can trigger confirmations from Talkward and write fields or notes onto the conversation. Tell us via the form if you need the integration.
How does the chat widget get into Afterbuy?
One script line in the store connected to Afterbuy (JTL-Shop, Shopware, WooCommerce, Gambio), in the theme footer. The widget loads only when the customer opens the chat and changes nothing in the design.
What can the AI do without order data?
Everything from your knowledge base: shipping, returns, products, opening hours, in the customer’s language. If someone asks about their order, it hands over to your team with a summary.
Where is my data stored?
Storage in ISO/IEC 27001:2022-certified data centres in Nuremberg, separated per merchant. Translation by DeepL (Cologne), AI by Mistral (Paris). “Europe only” option per brand. Without “Europe only”, Claude generates the AI replies, either in Frankfurt (AWS) or in the US (Anthropic). You receive a data processing agreement listing all sub-processors before the start.
Goes well with
n8n integrationTalkward as a node in your own n8n. Triggers, actions and a tool for AI agents.
Zapier integrationHandovers in Slack, complaints in Sheets, orders as WhatsApp: over 7,000 apps, no code.
APIConnect your own systems: read conversations, send messages, set fields, webhooks. Documented, your own keys.
WhatsApp BusinessWhatsApp in the team inbox, with your own business account and your own number.- All integrationsShop, ERP, marketplaces, shipping and service
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