Talkward × SMS ans Team
SMS to the team: urgent information for everyone without the app
Some information has to reach someone right away who does not have Talkward open: the carrier, the temp, the IT contractor or the customer with the express order. Talkward sends the SMS on its own as soon as your rule applies, for example when the order count in JTL-Wawi passes your threshold.
Sound familiar? The urgent news never reaches the person who has to act.
Push and email reach your team. Anyone who is external, has no app or is standing in the warehouse hears nothing.
The carrier finds out too late.
By 2 pm it is clear that twice as many parcels will leave today. By the time somebody thinks of calling the carrier, tomorrow’s route is already planned.
You ask temps one by one.
Five calls, three voicemails, two callbacks in the evening. That time is missing on exactly the day the warehouse is full.
The shop is down and nobody notices.
No order has come in for hours. The IT contractor only hears about it when somebody wonders the next morning.
With “SMS to the team” you write the rule once. After that the SMS goes to the right people on its own, even when nobody on your side has time.
Recipients
For everyone without the Talkward app.
Your team gets notifications through the app. The SMS is for the others: named external recipients, team members without the app and numbers that only appear in the trigger.
Named external recipients
Carrier, temps, IT contractor: add them once with name and mobile number and pick them in the automation. They do not need a Talkward account.
Team members without the app
On handover, mention, assignment and follow-up a person only gets an SMS when the app is not signed in on any device. “Also with the app” can be switched on per person.
Number from the order
With the trigger “Order shipped” the customer’s mobile number is available as a placeholder. That is how the shipping notice reaches exactly this customer.
Built-in limits
At most 10 SMS per hour to the same number, and your spending limit applies to SMS as well. A badly built rule does not turn into an expensive surprise.
Four examples from everyday shipping.
You set thresholds, texts and recipients yourself in the automation. The numbers are examples.
-
Shipping
Order an extra pickup from the carrier
More than 400 orders have come in today. The carrier gets an SMS right away: “We need an additional pickup tomorrow, please plan a second truck.” Once a day, not for every further order.
- JTL: order count
- today from 400
- SMS
- Carrier
-
Customers
Express order: shipping notice by SMS
As soon as JTL-Wawi reports an express shipment as shipped, the customer gets an SMS with tracking number and tracking link. This requires a mobile or phone number in the order.
- JTL: order shipped
- Shipping method express
- SMS
- Customer’s number
-
Warehouse
Ask temps to step in
From 300 orders a day an SMS goes to all temps: “We have more than 300 orders today. Can you step in tomorrow? Please give the warehouse a quick call.” Everyone hears at the same time, nobody has to phone around.
- JTL: order count
- today from 300
- SMS
- Temps
-
IT
Shop trouble: notify the IT contractor
If not a single order comes in for three hours during the day, something is usually wrong with the shop. The external IT contractor gets an SMS: “No order for 3 hours. Please check our site now.”
- JTL: order count
- 0 in 3 hours
- SMS
- IT contractor
How the SMS reaches the phone.
The Talkward connector asks JTL-Wawi every five minutes for the order count and for new shipments. If your rule applies, the automation starts and the “SMS to the team” block sends the text. It works the same way with any other trigger, such as a new customer message or a report via the API.
Trigger “Order count”
At least X orders today, at least X in the last hours or at most X in the last hours. Requires the JTL-Wawi extension with connector version 1.6.0 or later.
Trigger “Order shipped”
Starts for every new shipment from JTL-Wawi, optionally only for one shipping method such as express. Order number, tracking number, link and first name are available as placeholders.
One SMS, 160 characters
The text is shortened to a single SMS. German umlauts are kept, other special characters are replaced.
Numbers in Europe
Delivery to mobile numbers in the EU, the EEA, Switzerland and the United Kingdom.
- Connection
- Talkward automation with the “SMS to the team” block; triggers “Order count” and “Order shipped” via the JTL-Wawi connector (version 1.6.0 or later)
- Access
- SMS to mobile numbers in the EU, the EEA, Switzerland and the United Kingdom; sending only, replies do not arrive in Talkward
- Processing
- Nuremberg (ISO 27001), Cologne, Paris. “Europe only” option. Credentials stored encrypted, orders only cached briefly.
The log shows who got an SMS and when.
Every SMS appears in the extension with recipient, occasion, status and time. The text and the full number are not stored, the log only shows the number masked.
- Recipient
- Occasion
- Number (masked)
- Status
- Time
- Occasion
- Automation
- Number
- +49171•••••42
- Status
- sent
- Time
- today, 14:02
Set up in three steps.
From Basic, €9 per month plus a price per SMS. For the triggers from your ERP you also need the JTL-Wawi extension.
Switch on the extension
Under Settings › Add-ons switch on “SMS to the team”. Talkward sends the SMS, you do not need your own SMS provider.
Add recipients
Enter external recipients with name and mobile number and send each a test SMS.
Build the automation
Pick a trigger such as “Order count”, set the threshold and attach the “SMS to the team” block with recipients and text.
“SMS to the team” extension
€9/ month plus a price per SMS, from Basic, provisional, net
€9 per month, from Basic, cancel monthly. On top comes a price per SMS sent, billed by usage.
All plans and prices- Named external recipients, no Talkward account needed
- “SMS to the team” block in automations
- SMS to customers using the number from the order
- SMS on handover, mention, assignment and follow-up
- Log and spending limit
- Servers in Nuremberg (ISO 27001)
- Data processing agreement
- AI replies labelled (EU AI Act)
- Extensions cancellable monthly
Questions about SMS to the team
Question not listed? Write to us at hey@talkward.app.
Who gets the SMS?
Whoever you pick in the automation: external recipients you add with name and mobile number (carrier, temps, IT contractor), team members with a stored mobile number or a number from the trigger, such as the customer’s with “Order shipped”. External recipients do not need a Talkward account.
Do I need JTL-Wawi for this?
For the triggers “Order count” and “Order shipped”, yes: they need the JTL-Wawi extension and the Talkward connector version 1.6.0 or later. The “SMS to the team” block itself works with any trigger, such as a new customer message, a schedule or a report via the API.
Can recipients reply to the SMS?
No. The SMS is one-way, replies do not arrive in Talkward. So put into the text how to reach you, for example “Please give the warehouse a quick call”.
Does Talkward detect that my shop is down?
Not directly. Talkward does not call your site itself. The example works with the order lull: if no order comes in during a period you define, the SMS goes out. If you already have monitoring, send its report to Talkward via the API and trigger the SMS with it.
May I text customers?
For information about their own order, such as the shipping notice, that is common practice. For advertising you need the customer’s consent. The SMS only goes out when the order contains a mobile or phone number.
How long can the text be?
One SMS with 160 characters. Longer texts are shortened so every notification costs exactly one SMS.
What does SMS to the team cost?
€9 per month, from Basic, cancel monthly. On top comes a price per SMS sent, billed by usage. Your spending limit applies to SMS as well. All prices are provisional and net.
Goes well with
JTL-Wawi integrationOrder lookup, invoice copies and customer record straight from the Wawi via the connector. No open port, read-only.
Shipment tracking“Where is my parcel?” answered by the AI with status, carrier and tracking link from your source.
Critical alertsLoud alerts on the phone, even at night. Passed on to the next person until someone takes over. €5 per alert group.- All integrationsShop, ERP, marketplaces, shipping and service
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